Senior Performance & Analytics Client Success Specialist

State Street; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

State Street is seeking a Performance & Analytics Client Service Specialist to support accurate delivery of investment performance, attribution and analytics services for assigned clients in a dynamic environment.

You will coordinate with Relationship Management, Product, Technology, Change and Delivery teams to ensure timely updates, reporting and issue resolution, while adopting approved automation and AI tools to enhance service quality and efficiency.

Qualifications

• 2+ years in performance analytics or related financial services.
• Knowledge of investment performance measurement and attribution.
• Understanding of investment operations and risk controls.
• Experience investigating client inquiries and coordinating resolution.
• Strong written and verbal communication; clear client updates.
• Analytical, problem-solving, organizational and prioritization skills.
• Ability to work with limited supervision and manage changing priorities.
• Willingness to share knowledge with junior colleagues.
• Familiar with performance analytics platforms and reporting tools; experience with automation/AI is desirable.
• Bachelor’s degree in finance, accounting, economics, math, business or related field, or equivalent experience.

Responsibilities

• Support delivery of Performance & Analytics services for assigned clients per SLAs.
• Serve as main contact for client enquiries; provide updates and coordinate resolution.
• Apply knowledge of performance measurement, attribution and analytics to investigate enquiries.
• Monitor service deliverables and address delays or issues.
• Prepare and review client service updates and reports.
• Support onboarding, meetings, due diligence; track actions to completion.
• Build relationships with internal teams to support client requirements.
• Contribute to onboarding and service changes by coordinating activities.
• Identify recurring issues and contribute to root-cause analysis.
• Share knowledge with less experienced colleagues.

Skills

Analytical skills

Communication skills

Ownership & accountability

Performance analytics

Client servicing

Education

Bachelor's degree in finance or related field

Tools

Performance analytics platforms

Reporting tools

Automation/AI tools

Job description

State Street is seeking a Performance & Analytics Client Service Specialist to support accurate delivery of investment performance, attribution and analytics services for assigned clients in a dynamic environment.

You will coordinate with Relationship Management, Product, Technology, Change and Delivery teams to ensure timely updates, reporting and issue resolution, while adopting approved automation and AI tools to enhance service quality and efficiency.