Senior Performance & Analytics Client Service Lead

State Street Corp; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

State Street is seeking a Performance & Analytics Client Service Specialist to support delivery of investment performance, attribution, and analytics for assigned clients. You will own client enquiries, investigate issues, and coordinate with internal partners to ensure timely resolution and agreed outcomes.

You will monitor service performance, prepare updates, support onboarding, and contribute to process improvements while adhering to risk controls and governance requirements.

Qualifications

• 2+ years of relevant experience in performance analytics, investment operations, client servicing, or a related financial services environment.
• Strong knowledge of investment performance measurement, attribution, and analytics services.
• Understanding of investment operations, client servicing, and operational risk and control requirements.
• Ability to investigate client enquiries or operational issues and coordinate with teams for timely resolution.
• Experience with performance analytics platforms and reporting tools; exposure to automation or AI tools is desirable.

Responsibilities

• Support the delivery of Performance & Analytics services for assigned clients in accordance with SLAs and client requirements.
• Serve as a point of contact for client enquiries, providing updates and coordinating resolution through to closure.
• Investigate client enquiries and service issues, involving specialists and escalating as appropriate.
• Monitor service deliverables, address delays, and ensure accuracy and timeliness.
• Prepare client service updates, reporting, and supporting analysis for accuracy.
• Support client meetings and due diligence by documenting actions and tracking them to completion.
• Build relationships with internal teams to support client requirements and issue resolution.
• Identify recurring issues and contribute to root cause analysis and service improvements.
• Share knowledge with colleagues and support onboarding and service changes.

Skills

Analytical skills

Communication

Problem-solving

Organizational skills

Prioritization skills

Education

Bachelor’s degree in finance, accounting, economics, mathematics, business, or related discipline

Job description

State Street is seeking a Performance & Analytics Client Service Specialist to support delivery of investment performance, attribution, and analytics for assigned clients. You will own client enquiries, investigate issues, and coordinate with internal partners to ensure timely resolution and agreed outcomes.

You will monitor service performance, prepare updates, support onboarding, and contribute to process improvements while adhering to risk controls and governance requirements.