Identity & Access Management Operations Analyst, VP

Adecco; Slough; Hybrid; GBP 129,000 - 166,000; Full time

Job summary

Adecco is seeking an experienced Identity & Access Management Operations Analyst, VP level, in London to bolster IAM operations across EMEA. This role leads day-to-day operational workloads, ensures timely processing, and guides IAM resources through complex challenges.

The position requires extensive IAM operations experience, strong governance know‑how, and stakeholder communication. It offers hybrid working in London and a daily rate of £750 (umbrella), with a 12‑month duration.

Qualifications

• Significant experience in Identity & Access Management operations or a closely related security discipline.
• Proven experience leading or coordinating operational teams and high‑volume request‑processing activities.
• Strong understanding of joiner, mover, and leaver processes, including third‑party identity lifecycle management.
• Proficient in application access fulfilment, approval workflows, and access governance activities.
• Ability to assess complex requests and operational control concerns.
• Experience in producing operational management information and communicating service risks to senior stakeholders.
• Strong organisational, prioritisation, and workload management skills.
• Excellent written and verbal communication skills, with a keen attention to detail.
• Proficient in using workflow, ticketing, or service‑management platforms, with a solid command of Microsoft Office applications.

Responsibilities

• Coordinate and oversee day-to-day IAM operational activities across EMEA, ensuring requests are processed accurately and within agreed service expectations.
• Provide operational guidance and support to IAM administrators and other operational resources.
• Review and resolve complex, exceptional, or higher‑risk access management requests and escalations.
• Monitor operational queues, workload, ageing, and service performance, identifying and addressing bottlenecks and issues.
• Support access governance activities, including periodic access reviews and control‑related processes.
• Produce and review operational metrics and management information to support service oversight and continuous improvement.
• Maintain and improve IAM procedures, work instructions, and operational documentation.
• Support audit, compliance, and control assurance activities through the provision and review of operational evidence.
• Collaborate with technology teams, application owners, and business stakeholders to support effective access management across EMEA.

Skills

IAM operations

Team coordination

Joiner/mover/leaver

Access governance

Operational reporting

Stakeholder communication

Office tools

Workflow platforms

Tools

ServiceNow

Microsoft Entra ID

Job description

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Our client, a leading player in the financial services industry, is seeking an experienced Identity & Access Management Operations Analyst at the VP level to bolster their IAM operations across EMEA. This is an exciting opportunity for a talented professional who thrives in a dynamic environment and is eager to make a significant impact on access management services.

Role: Identity & Access Management Operations Analyst, VP

Duration: 12 Months

Location: London (Hybrid, 2 - 3 days a week in office)

Rate: £750 per day (umbrella)

Role Summary:

In this pivotal role, the successful candidate will provide hands‑on operational leadership, ensuring the delivery and oversight of critical access management services. Responsibilities will include managing day‑to‑day operational workloads, overseeing the quality and timeliness of processing, and guiding IAM operational resources through complex challenges.

Key Responsibilities:

• Coordinate and oversee day-to-day IAM operational activities across EMEA, ensuring requests are processed accurately and within agreed service expectations.
• Provide operational guidance and support to IAM administrators and other operational resources.
• Review and resolve complex, exceptional, or higher‑risk access management requests and escalations.
• Monitor operational queues, workload, ageing, and service performance, identifying and addressing bottlenecks and issues.
• Support access governance activities, including periodic access reviews and control‑related processes.
• Produce and review operational metrics and management information to support service oversight and continuous improvement.
• Maintain and improve IAM procedures, work instructions, and operational documentation.
• Support audit, compliance, and control assurance activities through the provision and review of operational evidence.
• Collaborate with technology teams, application owners, and business stakeholders to support effective access management across EMEA.

Essential Skills & Experience:

• Significant experience in Identity & Access Management operations or a closely related security discipline.
• Proven experience leading or coordinating operational teams and high‑volume request‑processing activities.
• Strong understanding of joiner, mover, and leaver processes, including third‑party identity lifecycle management.
• Proficient in application access fulfilment, approval workflows, and access governance activities.
• Ability to assess complex requests and operational control concerns.
• Experience in producing operational management information and communicating service risks to senior stakeholders.
• Strong organisational, prioritisation, and workload management skills.
• Excellent written and verbal communication skills, with a keen attention to detail.
• Proficient in using workflow, ticketing, or service‑management platforms, with a solid command of Microsoft Office applications.

Desirable Skills & Experience:

• Experience with ServiceNow or comparable enterprise workflow platforms.
• Familiarity with Microsoft Entra ID and identity governance tools.
• A background in financial services or a highly regulated environment is a plus.
• Understanding of privileged access management and periodic access certification processes.

This is an exceptional opportunity for a driven professional to support a respected organisation in enhancing their IAM operations while gaining invaluable experience in the financial services sector. Interested candidates are encouraged to apply promptly, as this role is expected to attract significant interest.

Candidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Adecco is an employment consultancy and operates as an equal opportunities employer.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.