VP, EMEA Insurance Client Experience & Strategy

JP Morgan Chase; City of Westminster; On-site; GBP 90,000 - 130,000; Full time

Job summary

J.P. Morgan Asset Management is seeking a Vice President to manage the service relationship for a portfolio of EMEA insurance clients.

The CAM will partner with Client Advisors, Investment and Product Specialists to deliver an exceptional client experience, owning onboarding, servicing, and change activity while proactively identifying risks and opportunities. The role emphasizes strong relationship management, governance, and a proactive, control-minded approach to client servicing within a

Qualifications

• Experience in institutional asset management or insurance client servicing.
• Proven ability to own complex client relationships and drive resolutions.
• Strong communication, negotiation and influencing skills.

Responsibilities

• Act as day-to-day service contact for a portfolio of EMEA insurance clients.
• Develop understanding of client business, operating model and servicing needs.
• Deliver high-quality client experience throughout onboarding, servicing and change activity.
• Coordinate with Client Advisors, Investment and Product Specialists as an integrated team.
• Identify risks and opportunities to enhance the client experience and action them.

Skills

Institutional asset management

Insurance client servicing

Relationship management

Client servicing end-to-end

Cross-functional collaboration

Risk and controls mindset

Job description

J.P. Morgan Asset Management is seeking a Vice President to manage the service relationship for a portfolio of EMEA insurance clients.

The CAM will partner with Client Advisors, Investment and Product Specialists to deliver an exceptional client experience, owning onboarding, servicing, and change activity while proactively identifying risks and opportunities. The role emphasizes strong relationship management, governance, and a proactive, control-minded approach to client servicing within a