VP, Client Investigations & Process Excellence

BNY; Manchester; On-site; GBP 120,000 - 180,000; Full time

Job summary

BNY in Manchester seeks a Vice President to lead the Payments Investigations team, driving operational excellence and strategic initiatives in transaction processing. The role emphasizes strong leadership, data-driven improvements, and collaboration across diverse teams.

Ideal candidates will have 5–8 years in financial services, with a business/finance degree and advanced certifications preferred. This full‑time position is based in the UK and focuses on client-focused processing excellence.

Qualifications

• Bachelor’s degree in business, Finance, or related field required.
• Advanced degree or professional certifications in finance or business administration preferred.
• 5-8 years’ experience in industry, transaction processing/ investigations or related field within financial services.

Responsibilities

• Lead and manage a team responsible for Investigation Operations, ensuring adherence to service standards and regulatory requirements by demonstrating strong leadership and organizational skills.
• Develop and implement process improvements to enhance operational efficiency, leveraging data-driven insights and innovative solutions.
• Collaborate with cross-functional teams to resolve complex client issues, utilizing expertise in transaction processing to provide effective solutions.
• Monitor and assess the performance of investigation activities, ensuring alignment with strategic objectives and client expectations.
• Drive strategic initiatives aimed at optimizing transaction processing frameworks, contributing to the overall business strategy.
• Foster a culture of continuous learning and development within the team, promoting professional growth and advancement.

Skills

Leadership

Problem-solving

Analytical thinking

Communication

Education

Bachelor’s degree in business/Finance/related field

Job description

BNY in Manchester seeks a Vice President to lead the Payments Investigations team, driving operational excellence and strategic initiatives in transaction processing. The role emphasizes strong leadership, data-driven improvements, and collaboration across diverse teams.

Ideal candidates will have 5–8 years in financial services, with a business/finance degree and advanced certifications preferred. This full‑time position is based in the UK and focuses on client-focused processing excellence.