Volunteer Training and Engagement Manager

NFP People; Greater London; Hybrid; GBP 33,000 - 36,000; Full time

Benefits offered by this job

25 days leave

Bank holidays

Winter closure days

Paid volunteering days

Wellbeing day

Employee assistance

Job summary

NFP People Limited is seeking a Volunteer Training and Engagement Manager to lead a delivery team responsible for tutor and coach onboarding, recruitment, and ongoing support. This role focuses on ensuring smooth delivery and impactful operational outcomes for volunteering tuition and coaching.

You will work remotely with regular attendance in London, coordinating with multiple teams to manage partnerships and ensure continuity during peak periods.

Qualifications

• Experience leading teams and developing staff.
• Experience in administration or operations support roles.
• Confidence in interpreting data to identify trends and inform decisions.

Responsibilities

• Plan, delegate and monitor Tutor and Coach recruitment and onboarding activity.
• Manage onboarding processes with Tuition and Coaching Coordinators to keep information up to date.
• Regularly report on recruitment and onboarding activity.
• Monitor tuition and coaching activity in schools and identify risks with Programme Delivery Managers.
• Share accurate information with Programme Delivery Managers.
• Lead termly communications for tutors and coaches.
• Collaborate with Head of Tuition and Coaching and Fundraising and Communications to manage partnerships and delegate tasks.
• Set up new and high-stakes relationship management.
• Support quality assurance reviews in collaboration with the programme development team.

Skills

Team management

Operations support

CRM systems

Data reporting

Organisational skills

Problem solving

Collaboration

Adaptability

Tools

CRM software

Job description

Volunteer Training and Engagement Manager

Employer:

NFP People Limited

Location:

, Remote, , SE1 3GN

Pay:

£33,423 to £36,423 per year,

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

20/11/2026

About this job

Volunteer Training and Engagement Manager Do you have experience of managing a team?

Do you have experience of project management or operational support?

We are looking for someone to join the team in the crucial role focussing the smooth, efficient and impactful operational delivery of volunteer tuition and coaching.

Position: Volunteer Training and Engagement Manager (internally known as Tuition and Coaching Manager) Location: Remote (with regular attendance in London, around twice a month Salary: £36,423 if home-based in London. £33,423 if home-based outside of London Hours: Full Time,
37.5 hours per week Contract: Permanent Closing Date: 9am, Friday 20th November Interviews: Week commencing 30th November

About the Role Volunteer tutors and coaches are a key element to the success of organisations work, and their sessions play a vital role in improving students' outcomes.

The Tuition and Coaching Delivery team oversees every stage of the process from recruiting, onboarding and training tutors and coaches, to matching, managing and ensuring they have a rewarding experience.

You will lead a team in the management of the Group Tuition programme, plan and oversee volunteer onboarding, work closely with managers across the wider delivery team and act as the operational support for the Head of Tuition and Coaching, delegating where required and ensuring continuity and decision-making during absences or peak periods.

Key responsibilities include:

Plan, delegate and monitor Tutor and Coach recruitment and onboarding activity.

Manage delivery of tutor and coach onboarding activity including working with Tuition and Coaching Coordinators to ensure processes, communications and systems are in place and information is up to date.

Regularly report on recruitment and onboarding activity.

Monitor tuition and coaching activity that takes place in schools and work with Programme Delivery managers to identify areas of risk and assign support as required.

Monitor reporting and ensure accurate information is shared with Programme Delivery Managers

Lead on delivery of key termly communications for tutors and coaches.

Work closely with Head of Tuition and Coaching and Fundraising and Communications team to support the management of key coaching and tuition partnerships and volunteer recruitment activity and delegate ownership to Tuition and Coaching Coordinators as appropriate.

Lead the set up of new and high-stake relationship management.

Work with programme development team to support quality assurance reviews.

About You

We are looking for someone with experience of:

Managing teams, line managing and developing staff

Working in an administration or operations support role.

CRM systems and data reporting with confidence in interpreting data to identify trends With:

Excellent organisational and planning skills, meticulous attention to detail, and experience of managing competing priorities

A collaborative, solutions-focused approach to problem solving, with confidence in proposing and implementing improvements and managing change

Adaptability and flexibility to work in a changeable environment, including supporting success of cross-team and cross-organisational priorities

About the Organisation This education charity supports young people from under-resourced backgrounds to access top universities through tuition, mentoring and skills coaching.

Through their unique programme, the charity supports young people to make the most of their education and achieve social mobility.

Benefits include 25 days' annual leave plus bank holidays and winter closure days, two paid volunteering days, a paid wellbeing day, employee assistance and online GP services, and learning and development opportunities.

Requests for flexible working are welcomed.

The charity welcomes applications from all backgrounds and is committed to inclusion and safeguarding.

Appointment is subject to appropriate safeguarding checks.

Other roles you may have experience of could include Volunteer Engagement, Volunteer Engagement Manager, Volunteer Manager, Volunteer Support, Volunteer Training, Volunteer Trainer, Training Manager.