Tuition and Coaching Manager

The Access Project; City Of London; Hybrid; GBP 33,000 - 36,000; Full time

Benefits offered by this job

25 days leave

PerkBox

Employee Assistance Programme

Online Medical assistance

Travelcard loans

Cyclescheme

Volunteering Days

Wellbeing Day

Pensions

Job summary

The Access Project is seeking a Tuition and Coaching Manager in London with hybrid working. You will lead a team delivering tuition and coaching, recruit and onboard tutors, and ensure quality delivery across the programme.

You will coordinate training, manage recruitment targets, and maintain strong relationships with schools, volunteers, and partners. Start date January 2027, with salary depending on London location.

Qualifications

• Experience leading teams and developing staff.
• Proven ability to engage with stakeholders and manage expectations.
• Excellent organisational skills with ability to manage competing priorities.
• Experience using CRM systems and data reporting; able to interpret data to identify trends.
• Collaborative approach with problem solving and change management.

Responsibilities

• Plan, delegate and monitor recruitment and onboarding for tutors and coaches.
• Coordinate training cycles, including evenings/weekends and time-off in lieu.
• Oversee onboarding activities with Tutors/Coordinators and ensure processes are up to date.
• Regularly report on recruitment metrics and flag risks to leadership.
• Schedule and manage matching/grouping timelines with delivery managers.
• Monitor school-based tuition and coaching activity and identify risks.
• Act as first point of escalation for tutor/coach queries.
• Ensure accurate sharing of information with Programme Delivery Managers.
• Lead termly communications for tutors and coaches under Head of Tuition and Coaching guidance.
• Support partnerships management with Fundraising and Communications teams.
• Lead setup of new relationships with partners and oversee onboarding.
• Design processes and delivery of equipment provision to students.

Skills

Team leadership

Stakeholder engagement

Organization skills

CRM reporting

Data interpretation

Change management

Cross-functional collaboration

Project coordination

Tools

Salesforce

Job description

Job Title: Tuition and Coaching Manager

Salary: £36,423 if home-based in London. £33,423 if home-based outside of London.

Closing Date: Friday 20th November

Contract: Permanent, Full Time, 37.5 hours per week

Job Location: The position requires regular attendance in London with flexibility for hybrid working

Interviews: Week commencing 30th November

Start date: January 2027

About the organisation

Our mission is to support students from under-resourced backgrounds to access top universities through a unique programme of mentoring, skills coaching, and tuition. Students enrolled on our programme receive expert support from mentors embedded in schools to guide pupils through their education options, university applications and student life topics.

Our values are: Empowerment, Courage, Impact, Inclusion, Ownership

Safeguarding statement

The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our safeguarding system is underpinned by a range of policies and procedures which encourage and promote safe working practice across the organisation.

About the role

The Tuition and Coaching Manager is a pivotal role in the management of The Access Project’s tuition and coaching delivery, a fundamental component in delivering impact on our programmes and supporting us to deliver our mission.

Our tutors and coaches are a key element to the success of The Access Project’s work, and their sessions play a vital role in supporting successful student outcomes. The Tuition and Coaching Delivery team is responsible for the recruitment, onboarding and training of tutors and coaches, and matching, managing and ensuring they have a rewarding experience. Tutors and coaches work online with students in one-hour sessions, offering either academic support or skills-based coaching.

This role leads the smooth, efficient and impactful operational delivery of tuition and coaching on The Access Project's programme. You will lead a team in the management of the Group Tuition programme, plan and oversee volunteer onboarding, work closely with managers across the wider delivery team and act as the operational support for the Head of Tuition and Coaching, delegating where required and ensuring continuity and decision-making during absences or peak periods.

Role responsibilities

• Plan, delegate and monitor Tutor and Coach recruitment and onboarding activity
  in line with strategic objectives including setting milestones, outlining annual activities and managing capacity.
• Plan tutor and coach training cycles including creating calendar of sessions to accommodate training target and assigning staff as appropriate. Training sessions can run on evenings and weekends and on occasion you may be required to attend to support the team. Time given outside of working hours will be given back in lieu.
• Manage delivery of tutor and coach onboarding activity including working with Tuition and Coaching Coordinators to ensure processes, communications and systems are in place and information is up to date.
• Regularly report on recruitment and onboarding activity and flag risks to Head of Tuition and Coaching as well as prioritising and managing team activity to ensure recruitment and onboarding targets are met.
• Plan matching and grouping activity timelines and work with delivery managers to ensure pairings and groups are matched in a timely and successful manner including attending regular cross-team meetings and making matching decisions and taking ownership of grouping milestone requirements within the delivery management team.
• Monitor tuition and coaching activity that takes place in schools and work with Programme Delivery managers to identify areas of risk and assign support as required.
• Support Tuition and Coaching Coordinators as the first point of escalation for concerns with tutor and coach queries.
• Monitor reporting and ensure accurate information is shared with Programme Delivery Managers.
• Lead on delivery of key termly communications for tutors and coaches including newsletters, end of year communications, winter closure, and transition and wind down under guidance of Head of Tuition and Coaching.
• Work closely with Head of Tuition and Coaching and Fundraising and Communications team to support the management of key coaching and tuition partnerships and volunteer recruitment activity and delegate ownership to Tuition and Coaching Coordinators as appropriate.
• Lead the set up of new and high-stake relationship management including attending meetings, planning in-house training and onboarding, and monitoring and reporting on partner tutors and coaches
• Lead on design of processes and delivery of equipment provision to students including sharing responsibilities for delivery across team.
• Work with programme development team to support quality assurance review and play key role in design and delegation of quality assurance activities for tuition and coaching.

Person specification

Essential

• Experience of managing teams, line managing and developing staff
• Experience of successful stakeholder engagement
• Excellent organisational and planning skills, meticulous attention to detail, and experience of managing competing priorities
• Experience with CRM systems and data reporting with confidence in interpreting data to identify trends
• A collaborative, solutions-focused approach to problem solving, with confidence in proposing and implementing improvements and managing change
• Adaptability and flexibility to work in a changeable environment, including supporting success of cross-team and cross-organisational priorities

Desirable

• Experience in project management, and managing large groups of volunteers or other key stakeholders
• Experience with Salesforce systems and processes
• Knowledge of quality assurance best practice
• Experience working in volunteer or education sector

Benefits

• 25 days annual leave plus Bank Holidays and 3-5 Winter closure days
• PerkBox
• Employee Assistance Programme, a 24-hour helpline for staff
• Online Medical assistance – access 24-7 to a qualified GP within minutes, with referrals and prescriptions available same-day
• Interest-free travelcard loans, Cyclescheme loans
• 2 paid Volunteering Days and 1 paid Wellbeing Day
• Employer’s pensions contributions (3%)
• Learning and Development opportunities and Staff Mentoring scheme
• The Access Project welcomes requests for flexible working arrangements

Equal Opportunities Statement

The Access Project is an equal opportunities employer. We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued; where their skills are appreciated; and where their talents are nurtured and encouraged. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA. We particularly welcome applications from people with lived experience in reference to our mission. We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.

Disclosure of a Criminal Record

The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.