Remote Volunteer Training & Engagement Lead

NFP People; Greater London; Hybrid; GBP 33,000 - 36,000; Full time

Benefits offered by this job

25 days leave

Bank holidays

Winter closure days

Paid volunteering days

Wellbeing day

Employee assistance

Job summary

NFP People Limited is seeking a Volunteer Training and Engagement Manager to lead a delivery team responsible for tutor and coach onboarding, recruitment, and ongoing support. This role focuses on ensuring smooth delivery and impactful operational outcomes for volunteering tuition and coaching.

You will work remotely with regular attendance in London, coordinating with multiple teams to manage partnerships and ensure continuity during peak periods.

Qualifications

• Experience leading teams and developing staff.
• Experience in administration or operations support roles.
• Confidence in interpreting data to identify trends and inform decisions.

Responsibilities

• Plan, delegate and monitor Tutor and Coach recruitment and onboarding activity.
• Manage onboarding processes with Tuition and Coaching Coordinators to keep information up to date.
• Regularly report on recruitment and onboarding activity.
• Monitor tuition and coaching activity in schools and identify risks with Programme Delivery Managers.
• Share accurate information with Programme Delivery Managers.
• Lead termly communications for tutors and coaches.
• Collaborate with Head of Tuition and Coaching and Fundraising and Communications to manage partnerships and delegate tasks.
• Set up new and high-stakes relationship management.
• Support quality assurance reviews in collaboration with the programme development team.

Skills

Team management

Operations support

CRM systems

Data reporting

Organisational skills

Problem solving

Collaboration

Adaptability

Tools

CRM software

Job description

NFP People Limited is seeking a Volunteer Training and Engagement Manager to lead a delivery team responsible for tutor and coach onboarding, recruitment, and ongoing support. This role focuses on ensuring smooth delivery and impactful operational outcomes for volunteering tuition and coaching.

You will work remotely with regular attendance in London, coordinating with multiple teams to manage partnerships and ensure continuity during peak periods.