Tuition and Coaching Coordinator

The Access Project; City Of London; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays

PerkBox

Employee Assistance Programme

Online Medical assistance

Travelcard/Cyclescheme loans

Volunteering and Wellbeing days

Job summary

The Access Project is seeking a Tuition and Coaching Coordinator to recruit, onboard and manage tutors and coaches, supporting relationships with external organisations and volunteers. This hybrid London-based role focuses on delivering engaging recruitment strategies and coordinating training, DBS checks and communications.

You will collaborate across teams, maintain records in Salesforce, monitor attendance and coach-student pairings, and contribute to KPI-driven outcomes for student impact.

Qualifications

• Excellent organisational, planning and time management skills with meticulous attention to detail.
• Ability to work autonomously, solve problems and juggle tasks within a busy team environment.
• Strong presentation and written and oral communication skills, with experience providing front-line client or customer service.
• Proficiency in Excel and confidence in recording and assessing numerical data.
• Adaptability and flexibility in a changeable environment, supporting cross-team priorities.

Responsibilities

• Play an active role in the recruitment of coaches and tutors, including reviewing and processing applications and running interviews.
• Work with the Tuition and Coaching Manager to deliver the recruitment strategy.
• Deliver engaging information sessions for potential volunteers and attend recruitment fairs and events (online and in-person).
• Collaborate with the Communications team to develop engaging collateral.
• Work with fellow coordinators to create and manage volunteer adverts and expression of interest forms.
• Work with the Tuition and Coaching team to review and develop training materials and resources, ensuring tutors and coaches are well-equipped and knowledgeable about the programme and what is expected of them.
• Deliver engaging training sessions for large groups of volunteers (some evening and weekend working will be required during training periods, with time off in lieu provided).
• Support efficient onboarding of tutors and coaches, including processing DBS checks, reviewing references and providing updates.
• Support key volunteering relationships, working with the Fundraising and Communications team to provide regular updates and reporting for corporate and university partners.
• Responsibility for matching coaches and students, managing the success of the pairings including monitoring attendance, dealing with coach and student queries, contacting students regarding their coaching sessions.
• Work closely with University Access Officers to drive coaching session attendance, student engagement and overall impact in line with KPIs.
• Take part in analysing and reviewing Tuition and Coaching activity and make recommendations on how to improve delivery.
• Manage the Tuition and Coaching inbox, ensuring timely responses to queries.
• Collaborate with Tuition and Coaching Coordinators to align and deliver tutor and coach communications, newsletters and updates.
• Keep stakeholder records on Salesforce up to date and provide data using CRM systems and spreadsheets.
• Quality assurance of tutors and coaches by observing session recordings and providing feedback and advice in line with Quality Assurance framework.
• Support student equipment provision as directed by the Tuition and Coaching Manager.
• Other reasonable tasks in line with your role as requested by the Tuition and Coaching Manager.

Skills

Organisational skills

Autonomous working

Presentation and communication

Excel and data recording

Adaptability and flexibility

CRM system familiarity

Tools

CRM systems

Job description

Job Title: Tuition and Coaching Coordinator

Salary: £30,302 if home-based in London. £27,302 if home-based outside of London.

Closing Date: Friday 20th November

Contract: Permanent, Full Time, 37.5 hours per week

Job Location: The position requires regular attendance in London with flexibility for hybrid working

Interviews: Week commencing 30th November

Start date: January 2027

About the organisation

Our mission is to support students from under-resourced backgrounds to access top universities through a unique programme of mentoring, skills coaching, and tuition. Students enrolled on our programme receive expert support from mentors embedded in schools to guide pupils through their education options, university applications and student life topics.

Our values are: Empowerment, Courage, Impact, Inclusion, Ownership

Safeguarding statement

The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our safeguarding system is underpinned by a range of policies and procedures which encourage and promote safe working practice across the organisation.

About the role

Our tutors and coaches are a key element to the success of The Access Project’s work, and their sessions play a vital role in improving our students’ outcomes. The Tuition and Coaching Delivery team oversees every stage of the process - from recruiting, onboarding and training tutors and coaches, to matching, managing and ensuring they have a rewarding experience. Tutors and coaches work online with students in one-hour sessions, offering either academic support or skills-based coaching.

This role is central to recruiting, onboarding and managing tutors and coaches and plays a supporting role in managing relationships with external organisations and providers of volunteers.

Role responsibilities

• Play an active role in the recruitment of coaches and tutors, including reviewing and processing applications and running interviews.
• Work with the Tuition and Coaching Manager to deliver the recruitment strategy.
• Deliver engaging information sessions for potential volunteers and attend recruitment fairs and events (online and in-person).
• Collaborate with the Communications team to develop engaging collateral.
• Work with fellow coordinators to create and manage volunteer adverts and expression of interest forms.
• Work with the Tuition and Coaching team to review and develop training materials and resources, ensuring tutors and coaches are well-equipped and knowledgeable about the programme and what is expected of them.
• Deliver engaging training sessions for large groups of volunteers (some evening and weekend working will be required during training periods, with time off in lieu provided).
• Support efficient onboarding of tutors and coaches, including processing DBS checks, reviewing references and providing updates.
• Support key volunteering relationships, working with the Fundraising and Communications team to provide regular updates and reporting for corporate and university partners.
• Responsibility for matching coaches and students, managing the success of the pairings including monitoring attendance, dealing with coach and student queries, contacting students regarding their coaching sessions.
• Work closely with University Access Officers to drive coaching session attendance, student engagement and overall impact in line with KPIs.
• Take part in analysing and reviewing Tuition and Coaching activity and make recommendations on how to improve delivery.
• Manage the Tuition and Coaching inbox, ensuring timely responses to queries.
• Collaborate with Tuition and Coaching Coordinators to align and deliver tutor and coach communications, newsletters and updates.
• Keep stakeholder records on Salesforce up to date and provide data using CRM systems and spreadsheets.
• Quality assurance of tutors and coaches by observing session recordings and providing feedback and advice in line with Quality Assurance framework.
• Support student equipment provision as directed by the Tuition and Coaching Manager.
• Other reasonable tasks in line with your role as requested by the Tuition and Coaching Manager.

Person specification

Essential

• Excellent organisational, planning and time management skills, with meticulous attention to detail
• Ability to work autonomously, solve problems and juggle tasks within a busy team environment
• Strong presentation and written and oral communication skills, with experience providing front-line client or customer service
• Proficiency in Excel and confidence in recording and assessing numerical data.
• Adaptability and flexibility in a changeable environment, supporting the success of cross-team and cross-organisational priorities

Desirable

• Experience recruiting and coordinating volunteers in a paid or voluntary capacity
• Public speaking and delivering training sessions
• Experience using CRM systems
• Knowledge and experience of the voluntary sector
• Experience working with or managing young people

Benefits

• 25 days annual leave plus Bank Holidays and 3-5 Winter closure days.
• PerkBox
• Employee Assistance Programme, a 24-hour helpline for staff
• Online Medical assistance – access 24-7 to a qualified GP within minutes, referrals and prescriptions available same-day.
• Interest-free travelcard loans, Cyclescheme loans
• 2 paid Volunteering Days and 1 paid Wellbeing Day
• Employer’s pensions contributions (3%)
• Learning and Development opportunities and Staff Mentoring scheme
• The Access Project welcomes requests for flexible working arrangements

Equal Opportunities Statement

The Access Project is an equal opportunities employer. We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued; where their skills are appreciated; and where their talents are nurtured and encouraged. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA. We particularly welcome applications from people with lived experience in reference to our mission. We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.

Disclosure of a Criminal Record

The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.