Volunteer Support Officer

Zarach; Leeds; Hybrid; GBP 25,000 - 30,000; Part time

Job summary

Zarach, a leading children's bed charity, seeks a Volunteer Support Officer to enhance volunteer engagement and ensure smooth operations. The role involves managing volunteer processes, supporting onboarding, and liaising with various stakeholders. Ideal candidates will have experience in the charity sector, strong interpersonal skills, and a passion for social impact.

Benefits

36 days holiday (including bank holidays)

Quarterly Staff Recognition Award

Great working environment

Qualifications

• Experience in volunteer management in the charity sector preferred.
• Experience using digital systems such as Google Workspace/MS Office.
• Experience of creating and implementing processes.

Responsibilities

• Support volunteer engagement and manage administrative processes.
• Be the main point of contact for volunteer-related enquiries.
• Lead on volunteer data migration to Salesforce.

Skills

Interpersonal skills

Organisational skills

Communication

Attention to detail

Digital confidence

Tools

Google Workspace

CRM software

Job description

Join to apply for the Volunteer Support Officer role at Zarach

2 days ago Be among the first 25 applicants

Join to apply for the Volunteer Support Officer role at Zarach

We are Zarach, the children’s bed charity, and we’re on a mission to end

child bed poverty, giving children the opportunity to engage at school

and break the cycle of poverty.

In our nearly seven years as a registered charity, we’ve captured the

hearts and attention of many individuals, community groups, businesses

and funders who want to support us on our mission. We’ve also been

given an incredible media platform from which we have raised

awareness of child bed poverty at local, regional and national levels. This

support and awareness has seen us deliver over 11,000 bed bundles to

WHO WE ARE LOOKING FOR

As we grow, we are looking to recruit a mission-focussed and values-led

Volunteer Support Officer to join our Operations team.

As our ideal candidate you will need to be in commuting distance to our

Leeds warehouse, meaning you can travel regularly to meet with the

team.

As a Volunteer Support Officer, you will be responsible for supporting

volunteer engagement, ensuring smooth communication, and

managing key administrative processes. This role requires a

well-organised, digitally confident, and people-oriented individual who is

passionate about making a difference.

Ideally, you’ll have experience of volunteer management in the charity

sector, due to some of the specialities that come with this. But charity

experience is not essential if you can demonstrate an appetite and track

record for continual learning and development across your working life

WHAT WE OFFER

Salary: Starting at £25,625 with progression up to £29,725 per annum (FTE)

Hours: 22.5 hours per week (0.6 FTE) spread over 3-5 days a week

Reporting to: Operations Manager

Holidays: 36 days (including bank holidays) prorated

Location: Hybrid between Leeds warehouse and home location with some travel required to other locations

Quarterly Staff Recognition Award

A great working environment! “Zarach is a wonderful place to work with the mission at the

core of all that we do”. Zarach Colleague.

MAIN AIMS OF THE ROLE

● Champion and demonstrate a commitment to the pursuit of Zarach’s social

mission and values.

● To provide high quality service to all stakeholders that includes Zarach staff

and trustee team, volunteers, third party suppliers and donors and

● Lead on management and improvement of Zarach’s volunteering-related

administrative duties and processes, and support volunteers and Zarach

teams with recruitment and development across the range of opportunities

that Zarach provides.

KEY DUTIES AND RESPONSIBILITIES

● Work alongside the Operations Manager to continually develop and improve

volunteer-management processes to support the volunteer-led model of

● Be the main point of contact for volunteering enquiries by responding to

volunteer-related email enquiries. This might range from enquiries about

volunteering opportunities to onboarding requirements and from scheduling

matters to supporting volunteers with their experience.

● Support the volunteer onboarding process, which ranges from sending

induction materials, to obtaining DBS checks and keeping accurate training

records.

● Responding to and scheduling corporate volunteers, liaising with Zarach’s

service delivery teams regarding their volunteering needs and with the

volunteers themselves to ensure reliability and service continuity is

maintained.

complying with data protection and GDPR legislation.

● With support from the Operations Manager, lead on volunteer data migration

to Salesforce, monitor and report volunteering KPIs, and provide support to

Zarach’s teams with volunteer recruitment and management.

GENERAL

● To be a champion and ambassador of the mission and values of Zarach in all

aspects of work and in all interactions with Zarach stakeholders.

● Attend a quarterly (or other agreed frequency) 1-1 meeting and annual

appraisal with your line manager to support you in fulfilling your duties and

responsibilities and in reviewing your progress against set objectives.

● Attend required meetings (internally and externally) that support the

development of Zarach, its team, ways of working and relationships with

stakeholders.

● Identify and attend training that will support you in fulfilling your duties and

responsibilities and professional development and in ensuring that Zarach

meets legal and best practice standards.

● Follow all Zarach policies and procedures and terms of your contract.

● Undertake any other reasonable duties that supports the fulfilment of the main

aims of this post and the ongoing development of Zarach.

-Excellent interpersonal skills

-Organised and can prioritise in a busy environment

-Proficient in the use of Google Workspace

-Good spoken and written communication

-Self motivated and can use initiative

-Excellent attention to detail

-Knowledge of good volunteering practices

-Using CRM software for volunteering

Essential Experience Required:

-Experience in keeping accurate records and scheduling work.

-Experience using digital systems such as Google Workspace/MS Office.

-Experience of creating and implementing processes.

-Volunteer support experience in the charity sector.

-Experience of working with different teams to achieve a common goal.

Personal Attributes Required:

-Open

-Aspirational

-Mission focused

-Empathetic to the people we support

-Caring, friendly nature

TO APPLY

To decide if you’d like to bring your skills and experience to bear in the

pursuit of our mission, please read the information above, visit our

website and view the coverage of us across social media.

To apply, please send us your CV and a covering letter, of no more than

three sides of A4 (font size 12). In your covering letter please focus on

why Zarach is the place for you and also on your most directly relevant

experience.

Please send your CV and letter to [e-mail] by no later than 5PM

We will be holding interviews on Thursday, 3rd July 2025 at our

warehouse in Leeds.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

• Industries

  Non-profit Organizations

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