Business Support Officer (Rostering)

Leeds Safe Roads Partnership; Leeds; On-site; GBP 27,000 - 31,000; Full time

Job summary

Leeds Safe Roads Partnership is seeking a Business Support Officer (Rostering) to join their Reablement Service. This role involves scheduling care visits for vulnerable adults, requiring strong organisational skills and effective communication. The position offers a competitive salary, flexible working arrangements, and opportunities for professional development.

Benefits

Membership of the West Yorkshire Pension Fund

Flexible and hybrid working arrangements

Clear career pathway and professional development

Range of staff benefits for wellbeing

Qualifications

• Experience in administration and managing priorities.
• Proficiency in computer systems including word processing and databases.
• Ability to work independently and as part of a team.

Responsibilities

• Schedule care visits for adults post-hospital discharge.
• Compile weekly work programmes and adjust as needed.
• Communicate with health and social care professionals.

Skills

Decision-making

Organisational skills

Communication

Adaptability

Tools

Excel

CIS Financials

Job description

Job title:

Business Support Officer (Rostering)

Salary:

C1 £27,711 - £30,060, plus shift and weekend enhancement

Hours:

37 hours a week, working hours are between 7.00am – 8.00pm

Contract:

Permanent

As a Business Support Officer (Rostering), you’ll thrive on working as part of a team in a fast-paced environment, helping some of the most vulnerable residents of Leeds.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As a Business Support Officer (Rostering), you will bring to the role:

• The ability to make quick decisions and use initiative.
• The ability to organise and prioritise workloads to achieve targets.
• An understanding of confidentiality and information governance.
• The ability to deal with constant and conflicting demands.
• The ability to pass work flexibly.

The Skills for Independent living (SkILs) Reablement Service supports vulnerable people to live independently in their own home. The service operates 7 days a week between 07.00 – 22.00 hrs, and Business Support Officers work between 07.00 – 20.00 hrs on a rota system covering 7 days, 365 days per year. Business Support Officers are based at Tribeca House, Roundhay Road, Leeds, LS7.

Your role

This is an exciting opportunity for someone to work within the Reablement Service as a Business Support Officer. You will work alongside other Business Support Officers, Managers, Case Officers, Supervisors, and Support Workers to ensure that people in Leeds receive a Reablement service that enables them to stay in their own home.

You will be supportive, ambitious, with excellent organisational skills. You will be a confident communicator with a can-do approach.

What we offer you

We pride ourselves on offering the best employee experience, including:

• A competitive salary and annual leave entitlement plus statutory holidays.
• Membership of the West Yorkshire Pension Fund with generous employer contributions.
• Flexible and hybrid working arrangements subject to service requirements.
• A clear career pathway and continuing professional development opportunities.
• A range of staff benefits to enhance your wellbeing and financial wellbeing.

How to apply

Please complete the online application form. Read our guidance for further advice. Ensure you check your information carefully and complete all sections before submitting your application.

If you have any queries or wish to have an informal chat about the role, please contact Angela McAuliffe, Deputy Head Business Administration, at 0113 378 9320 or [e-mail].

We welcome applications from all backgrounds and cultures. We particularly encourage applications from women, carers, veterans, LGBT+ individuals, ethnically diverse groups, disabled persons, and care-experienced individuals.

This role is based in the UK. Candidates must demonstrate their right to work in the UK prior to employment, under the EU Settlement scheme, or with a valid work visa.

If you do not have the right to work in the UK, consider your eligibility for sponsorship via the Skilled Worker visa route, which requires a salary of at least £38,700 per year or meeting other criteria. Please ensure your eligibility before applying.

Job Description

Job purpose

You will work as part of a team scheduling care visits to adults in their own homes following hospital discharge. You should have experience in administration, working flexibly, managing priorities, and working collaboratively with internal and external agencies, customers, and families. This role is fully office-based.

Responsibilities

• Arrange the provision of the SkILs Reablement Service to meet users’ and carers’ assessed needs, including processing quotations and liaising with managers for approval, especially when budgets are constrained.
• Compile weekly work programmes for the service and inform staff accordingly, matching staff to service users based on assessed needs via the rostering system.
• Adjust staff work programmes as needed due to changes in service users' or staff's circumstances, maximising contract hours utilization through electronic systems.
• Inform staff of service users’ needs, care plans, preferences, and safety considerations, supported by supervisors and the rostering system.
• Attend meetings as required by managers.
• Input data into electronic systems such as CIS Financials, Excel, and rostering software.
• Communicate with assessment and care management staff and other health and social care professionals regarding service user needs.
• Respond to enquiries about the SkILs services, including handling complaints, admissions, and schedule changes, updating the rostering system accordingly.
• Record staff sickness, training, leave, and holiday data, and process care package notifications.
• Ensure out-of-hours amendments are updated from reports received from the contact centre and daily activities.
• Maintain accurate staff and service information.
• Participate in the duty roster and support the promotion of the service’s standards and values.
• Support the out-of-hours on-call team during emergencies.
• Undertake training, attend supervision, team meetings, and briefings.
• Follow all relevant policies, including health and safety and customer care procedures.
• Engage in ongoing training and development, and travel as required.
• Perform any other duties appropriate to the grade as requested by management.
• Adhere to the Caldicott Principles and promote equality and diversity.

The duties are not exhaustive and may include other responsibilities within the scope of the post.

Essential requirements

Applicants must demonstrate the following and meet all criteria to be shortlisted:

• Effective communication with service users, carers, colleagues, and agencies.
• Ability to complete standard forms accurately.
• Decision-making skills, initiative, and adaptability.
• Ability to work independently and as part of a team.
• Proficiency with computer systems including word processing, spreadsheets, and databases.
• Organisational skills to prioritize workloads and achieve targets.
• Willingness to undertake further training.
• Understanding of departmental procedures, confidentiality, and office work.
• Experience in setting up and maintaining manual and computerised record systems.
• Ability to handle conflicting demands and develop new systems.

Essential Behavioural & Other Characteristics

• Awareness of diversity issues and commitment to equality.
• Registration with the HCPC upon commencement and ongoing registration.
• Commitment to continuous improvement and the council’s ambitions.
• Adherence to equality, diversity, health, and safety policies.
• Participation in training, supervision, and development activities.
• Flexibility and adaptability to change.
• Support for anti-discriminatory practices and challenging incidents of discrimination or abuse.