Volunteer Services Business Support

Cambridgeshire and Peterborough NHS Foundation Trust; Peterborough; On-site; GBP 26,000 - 27,000; Full time

Job summary

Cambridgeshire and Peterborough NHS Foundation Trust is seeking a Volunteer Services Business Support to provide essential administrative and clerical support across Voluntary Services, Heart and Soul, and Involvement and Partnerships. The role recruits volunteers, manages databases, coordinates communications, and supports procurement, finance, and general administration.

Reporting to the Voluntary Services Manager, you will be the first point of contact for volunteers and stakeholders, handle

Qualifications

• Excellent communication skills, both written and oral.
• Methodical and well organised with strong data handling.
• Ability to prioritise a demanding workload and adapt to change.

Responsibilities

• Work as part of the Voluntary Services, supporting the Heart and Soul, and Involvement and Partnerships teams as required, to provide highquality administrative and clerical support.
• Act as a first point of contact for potential volunteers, participants and involvement partners, responding to enquiries in a professional, helpful and courteous manner.
• Receive, handle and appropriately respond to incoming emails and telephone calls, redirecting queries or taking messages as required, and using initiative to resolve routine enquiries within agreed procedures.
• Respond to enquiries relating to volunteering, participation and involvement opportunities, providing accurate information and guidance.
• Distribute relevant information and application packs promptly and ensure followup actions are completed within agreed timescales.

Skills

Communication skills

Organization

Prioritisation

Flexibility

Tools

Microsoft Office

Job description

Go back Cambridgeshire and Peterborough NHS Foundation Trust

Volunteer Services Business Support

The closing date is 28 September 2026

Business Support provides high-quality administrative, clerical and coordination support across Voluntary Services, Heart and Soul, and the Involvement and Partnerships teams within CPFT. Reporting to the Voluntary Services Manager, the role supports the effective delivery of volunteering, participation and engagement activities through recruitment administration, database management, communications, procurement, finance support and general business administration. The post holder acts as a key point of contact for volunteers, participants, staff and stakeholders, helping to ensure efficient processes, accurate record keeping and a positive experience for all involved in the services.

Main duties of the job

Key responsibilities include supporting volunteer and participant recruitment processes, maintaining accurate databases and records, processing DBS documentation, raising purchase orders, managing expenses, coordinating communications, and providing day-to-day administrative support to service leads. The post holder will act as a first point of contact for volunteers, participants, staff and external stakeholders, ensuring enquiries are handled professionally and efficiently. They will also support the promotion of volunteering, involvement and engagement activities through newsletters, social media content, communications and events, helping to ensure the smooth and effective delivery of services across the Trust.

About us

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead fulfilling lives.

Our clinical teams deliver a wide range of NHS services across inpatient, primary care and community settings, including children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, and research and development.

To achieve our goals, we recruit high calibre candidates who share our vision and values. As an equal opportunities' employer, we welcome applications from all sections of the community, particularly under represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.

All appointments are subject to the successful completion of a probationary period.

Please note we reserve the right to close adverts early should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all roles. If you apply for a post that does not attract sponsorship, your application will be withdrawn from the process.

For further information on CPFT, please visit our website at https://www.cpft.nhs.uk

Job responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

1. Work as part of the Voluntary Services, supporting the Heart and Soul, and Involvement and Partnerships teams as required, to provide highquality administrative and clerical support.
2. Act as a first point of contact for potential volunteers, participants and involvement partners, responding to enquiries in a professional, helpful and courteous manner.
3. Receive, handle and appropriately respond to incoming emails and telephone calls, redirecting queries or taking messages as required, and using initiative to resolve routine enquiries within agreed procedures.
4. Respond to enquiries relating to volunteering, participation and involvement opportunities, providing accurate information and guidance.
5. Distribute relevant information and application packs promptly and ensure followup actions are completed within agreed timescales.
6. Maintain and update accurate records of volunteer and participation recruitment activity using the relevant databases and systems.
7. Deliver effective customer service to staff, volunteers, participants, external stakeholders and partner organisations, using judgement to determine when matters should be escalated to the Voluntary Services Manager or other appropriate leads.
8. Assist with the administration of volunteer and involvement partner recruitment processes, including requesting references, arranging interview dates, supporting health screening processes and undertaking DBS checks in line with Trust procedures.
9. Maintain confidentiality at all times in accordance with Trust policies, information governance and data protection requirements.
10. Produce and distribute the monthly Helping Hands newsletter, supporting content collation, formatting and timely circulation.

Person Specification

Education/Qualification

• Excellent computer skills of Microsoft Office (Word, Excel, Outlook and Power Point)
• Ability to tabulate information and input data.

Experience

• Experience of dealing with confidential issues
• Experience of organising and supporting meetings and events within an organisation

Knowledge & Skills

• Excellent communication skills - oral, written and telephone.
• Methodical and well organised
• Proven ability to prioritise demanding workload

Personal Qualities

• Flexible and adaptable to changing situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cambridgeshire and Peterborough NHS Foundation Trust

£25,760 to £27,476 a yearper annum pro rata