Volunteer Services & Engagement Coordinator

Cambridgeshire and Peterborough NHS Foundation Trust; Peterborough; On-site; GBP 26,000 - 27,000; Full time

Job summary

Cambridgeshire and Peterborough NHS Foundation Trust is seeking a Volunteer Services Business Support to provide essential administrative and clerical support across Voluntary Services, Heart and Soul, and Involvement and Partnerships. The role recruits volunteers, manages databases, coordinates communications, and supports procurement, finance, and general administration.

Reporting to the Voluntary Services Manager, you will be the first point of contact for volunteers and stakeholders, handle

Qualifications

• Excellent communication skills, both written and oral.
• Methodical and well organised with strong data handling.
• Ability to prioritise a demanding workload and adapt to change.

Responsibilities

• Work as part of the Voluntary Services, supporting the Heart and Soul, and Involvement and Partnerships teams as required, to provide highquality administrative and clerical support.
• Act as a first point of contact for potential volunteers, participants and involvement partners, responding to enquiries in a professional, helpful and courteous manner.
• Receive, handle and appropriately respond to incoming emails and telephone calls, redirecting queries or taking messages as required, and using initiative to resolve routine enquiries within agreed procedures.
• Respond to enquiries relating to volunteering, participation and involvement opportunities, providing accurate information and guidance.
• Distribute relevant information and application packs promptly and ensure followup actions are completed within agreed timescales.

Skills

Communication skills

Organization

Prioritisation

Flexibility

Tools

Microsoft Office

Job description

Cambridgeshire and Peterborough NHS Foundation Trust is seeking a Volunteer Services Business Support to provide essential administrative and clerical support across Voluntary Services, Heart and Soul, and Involvement and Partnerships. The role recruits volunteers, manages databases, coordinates communications, and supports procurement, finance, and general administration.

Reporting to the Voluntary Services Manager, you will be the first point of contact for volunteers and stakeholders, handle