Volunteer & Recovery Coordinator

Central and North West London NHS Foundation Trust; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare organization is seeking a Volunteer & Recovery Coordinator to manage volunteer recruitment and training within the Addiction Recovery Community in Hounslow. The successful candidate will enhance volunteer engagement, collaborate with various teams, and ensure compliance with best practices in volunteer management. This role is vital in supporting the recovery journey of service users through effective volunteer coordination.

Qualifications

• Experience managing or coordinating volunteers in health or voluntary sector.
• Knowledge of volunteer recruitment processes.
• Ability to communicate effectively with diverse audiences.

Responsibilities

• Coordinate recruitment and onboarding of new volunteers.
• Ensure volunteers complete mandatory training.
• Develop volunteer pathways in line with best practices.

Skills

Volunteer Management

Communication

Organizational Skills

Education

Degree or equivalent specialist knowledge

Job description

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Join to apply for the Volunteer & Recovery Coordinator role at Central and North West London NHS Foundation Trust

Job Overview

ARC Hounslow (Addiction Recovery Community Hounslow) provides the substance misuse treatment service including the Prescribing and Recovery Day Programme (RDP) service for the London Borough of Hounslow.

Job Overview

ARC Hounslow (Addiction Recovery Community Hounslow) provides the substance misuse treatment service including the Prescribing and Recovery Day Programme (RDP) service for the London Borough of Hounslow.

In this exciting and impactful role, the Volunteer Coordinator will be responsible for all volunteering within ARC Hounslow. This includes working closely with CNWL's Central Volunteers Team as well as a wide range of external organisations and charities connected to the Trust.

Take the lead in growing and nurturing our vibrant volunteer community—driving recruitment, delivering inspiring training, matching volunteers to meaningful roles, and keeping them engaged and valued every step of the way.

Collaborate with teams across the Trust to uncover fresh and innovative volunteering opportunities that complement staff efforts and enhance the overall experience for our patients.

Bring creative ideas to life by working alongside internal teams and external partners to broaden the scope of volunteering, all while upholding the highest standards of governance and safeguarding.

Champion the integration of Volunteer Services within the Recovery Service team, working in partnership with colleagues and stakeholders to embed recovery-focused, co-produced approaches throughout the organisation.

Main duties of the job

Coordinate and manage the recruitment of new volunteers, including interviewing candidates, ensuring the recruitment process is robust and efficient and meets the service targets

Ensure all internal volunteers complete mandatory training, including the completion of the National Volunteer Certificate.

Assist services in developing a volunteer pathway in line with volunteering best practice, CNWL Trust policies and procedures and Recovery college principles.

Form strong links with community partners to support and provide volunteering opportunities for service users within the service and work alongside IPS and national career services. For example, support service users who are nearing the end of the Recovery Day Programme (RDP) or in their treatment at ARC Hounslow in exploring and engaging with volunteering opportunities as part of their continued recovery journey

Work with the team to publicise and promote volunteering and success stories to a broad range of stakeholders.

Volunteer Services- Engagement and support

Work with teams and services across the borough and develop volunteering opportunities and to look for opportunities to improve patient experience through volunteering roles. Ensuring voluntary roles are safe and risk-assessed according to Trust policies and procedures.

Working for our organisation

CNWL Values

Central and North West London NHS Trust expects the postholder to act in a way which shows an understanding of our core values and is active in putting them into practice with service users, their friends, family and carers and also other staff members.

COMPASSION: contribution to a caring and kind environment and recognition that what you do and say can help to improve the lives of others

RESPECT: Acknowledge, respect and value diversity of each individual, recognition of uniqueness.

EMPOWERMENT: commitment to providing information, resources and support to help others make their own decisions and meet their own needs. The Trust endeavours to support all staff to enable them to develop and grow.

PARTNERSHIP: work closely with others and behave in a way that demonstrates understanding that commissioners and users of our services are the people who generate and fund our work.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Detailed Job Description And Main Responsibilities

Volunteer Service- Marketing, Recruitment and onboarding

• Coordinate and manage the recruitment of new volunteers, including interviewing candidates, ensuring the recruitment process is robust and efficient and meets the service targets.
• Ensure new volunteers complete all the relevant checks including, DBS, Occupational Health Clearance and references.
• Ensure all internal volunteers complete mandatory training, including the completion of the National Volunteer Certificate.
• Assist services in developing a volunteer pathway in line with volunteering best practice, CNWL Trust policies and procedures and Recovery college principles.
• Provide reports, ensuring data quality manage systems to evaluate the quality and impact of volunteering, including using QI methodology.
• Form strong links with community partners to support and provide volunteering opportunities for service users within the service and work alongside IPS and national career services. For example, support service users who are nearing the end of the Recovery Day Programme (RDP) or in their treatment at ARC Hounslow in exploring and engaging with volunteering opportunities as part of their continued recovery journey.
• Work with the team to publicise and promote volunteering and success stories to a broad range of stakeholders.
• Attend and contribute to the Strategic Service User Board (SSUB), held monthly at Trust HQ, supporting service user representation and collaborative service development.
  
  

Person specification

Experience

Essential criteria

• Experience of managing or coordinating volunteers in health or in the voluntary sector
• Knowledge and experience of volunteer recruitment processes and administration
• Experience of managing, supporting and developing volunteers
• Knowledge and experience of working in or with the health/ voluntary sector, understanding the benefits and challenges of using volunteers
• Experience of co-ordinating recruitment and community engagement events and activities
• Experience delivering informal presentations and training
• Experience of report writing in relation to delivering/monitoring contracts, annual reports etc.
• Experience of working with public sector/charities and/or volunteers, patients and carers
• Experience delivering informal presentations and training
• Experience of report writing in relation to delivering/monitoring contracts, annual reports etc.
  
  

Desirable criteria

• Own experience of being a volunteer
• Experience of training and supporting people to take part in volunteering or other involvement activities
• Experience of working at a similar level in the NHS
• Experience of using communication and promotion strategies
  
  

Knowledge and Skills

Essential criteria

• Ability to work on own initiative and manage own workload
• Ability to deal with multiple and competing priorities using analytical skills to prioritise and meet deadlines (internal and external to the organisation)
• Understanding of the volunteering and patient and carer involvement environment and latest trends
• Understanding of issues arising from experiencing ill health related to substance use
• Ability to communicate complex information to a range of audiences
• Extensive skills in Microsoft office applications and volunteer databases
• Knowledge of the governance and legislation related to volunteering and involvement
  
  

Desirable criteria

• Understanding of Substance use services
• Understanding of the NHS or public sector environment
  
  

Personal attributes

Essential criteria

• Ability to communicate warmly and effectively with people at all levels in the organisation and externally
• Ability to manage a complex and varied workload, meeting deadlines and addressing challenges
  
  

Qualifications

Essential criteria

• Educated to Degree level or equivalent specialist knowledge and experience
  
  

Desirable criteria

• Qualification in Volunteer Management

Seniority level

• Seniority level

  Entry level

Employment type

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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