Volunteer Experience Team Leader, CHARITY PEOPLE

Guardian Jobs; Oxford; Hybrid; GBP 30,000; Full time

Job summary

An established industry player is seeking a passionate Volunteer Experience Team Leader to inspire and lead a dedicated team. This role offers the chance to make a tangible impact on the lives of volunteers and those they support, ensuring exceptional service and communication. With a focus on developing a rewarding volunteer journey, you will utilize your customer service expertise to enhance the experience of those involved. If you are organized, proactive, and ready to lead a small team in a fulfilling environment, this opportunity is perfect for you.

Benefits

28 days pro rata leave

Pension scheme

Hybrid working

Qualifications

• Proven experience in customer service and volunteer management.
• Strong leadership skills with a focus on team development.

Responsibilities

• Lead and manage the Volunteer Experience Team, ensuring high-quality service.
• Oversee volunteer queries and maintain excellent communication.

Skills

Customer Service

Volunteer Management

Leadership

Communication

CRM Systems

Job description

Volunteer Experience Team Leader, CHARITY PEOPLE

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Volunteer Experience Team Leader, CHARITY PEOPLE

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Join the Team Transforming Lives

Charity People is thrilled to be supporting a UK-wide mental heath charity in their search for a Volunteer Experience Team Leader.

Join the Team Transforming Lives

Charity People is thrilled to be supporting a UK-wide mental heath charity in their search for a Volunteer Experience Team Leader.

Location: Head Office, Chalgrove

Hours: Full time

Salary: Circa £30K

Reports to: Volunteer Experience Manager

Line Reports: Volunteer Advisors (x3)

Hybrid working with 3 days in the office

Benefits: 28 days pro rata + pension scheme

About The Charity

This UK-wide charity that improves wellbeing and mental health by enabling volunteers to share the joy of their pets. With 5,000 volunteers, the charity brings comfort and companionship to people in hospitals, schools, care homes, and more. Volunteers are central to everything they do, and the Volunteer Experience Team (VET) ensures they are supported every step of the way.

Role Overview:

As the Volunteer Experience Team Leader, you will lead and inspire a passionate team, ensuring exceptional support for the charity's volunteers. This is an opportunity to make a tangible impact on volunteer experience and help people connect through the power of pets. If you have a love for animals and experience in customer service or similar sectors, this could be a great opportunity to apply your transferable skills in a meaningful and rewarding way.

Key Responsibilities:

• Lead and manage the Volunteer Experience Team, ensuring high-quality service for volunteers.
• Oversee volunteer queries via phone and email, maintaining excellent communication.
• Set team objectives, conduct 1:1s, and provide support through appraisals.
• Improve systems to ensure efficient handling of volunteer inquiries.
• Collaborate with internal teams to enhance the volunteer portal.
• Provide direct support (approx. 70% of time) by covering phone and email enquiries.
  
  
  

About You:

You're a dynamic leader with strong customer service experience and a passion for supporting volunteers. Whether you have worked in customer service, the charity sector, or another relevant field, your transferable skills will be highly valued. You're organised, proactive, and ready to lead a small, dedicated team to ensure every volunteer's experience is rewarding and fulfilling.

Essential Skills:

• Proven experience in customer service, volunteer management, or a similar sector.
• Strong leadership skills with a focus on team development.
• Excellent communication and relationship-building abilities.
• Experience using CRM systems and managing databases.
  
  
  

This is an exciting chance to join a charity that is truly making a difference. As the Volunteer Experience Team Leader, you'll help shape the volunteer journey, leading a supportive and passionate team. If you're looking to create lasting impact and be part of a rewarding cause, apply today!

How to Apply:

If you're ready to make an impactful difference, then we want to hear from you. Please send your CV to Priya Vencatasawmy: [e-mail] for further details of the application process.

Due to the urgency of this role, we are advertising this position on a rolling basis, which means applications will be shared as and when received if this affects you in anyway, please reach out directly to Priya.

Interview dates: TBC

Seniority level

• Seniority level

  Mid-Senior level

Employment type

Job function

• Job function

  Information Technology

• Industries

  Advertising Services

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