Volunteer eCommerce Fulfilment Assistant

Yorkshire Cancer Research; Harrogate; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking charity as a Volunteer eCommerce Fulfilment Assistant and make a meaningful impact while gaining valuable experience in logistics and online retail. This role offers hands-on involvement in the end-to-end process of order fulfilment, from selecting items to ensuring they are beautifully packed for dispatch. You'll have the chance to develop essential skills in customer service and operations while supporting a vital cause that helps people across Yorkshire. Whether you can spare a few hours a week or just once a month, your contribution will be appreciated and will make a difference. Come be part of a fun and fulfilling team!

Benefits

Hands-on experience

CV enhancement

Opportunity to support a charitable cause

Fun and engaging work environment

Qualifications

• No previous experience necessary; training will be provided.
• Must be organised, self-motivated, and reliable.

Responsibilities

• Select, pack, and dispatch items for the online shop.
• Maintain a clean and safe working environment.
• Ensure quality and accuracy of packed orders.

Skills

Attention to detail

Organisational skills

Customer service skills

Reliability

Active lifestyle

Job description

Make a difference just by being you

If you enjoy hands-on work, have an eye for detail, are organised and committed to good customer service then why not join our online retail team? This is an excellent opportunity if you want to gain experience in fulfilment, logistics, and eCommerce but would also suit someone who wishes to use their existing skills. Volunteering in our retail team is also an excellent way to make new friends and have fun. There is no minimum time commitment that we expect from our volunteers so whether you can do a few hours a week or once a month, we’ll do our best to offer a role that fits in with your schedule. No previous experience is necessary as training will be provided.

What happens next?

If you decide to apply, a member of the volunteering team will contact you and ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what the role will involve. It is also a great chance to have a look around the Donation Centre and meet the people you will be volunteering with.

Volunteer role

Volunteer eCommerce Fulfilment Assistant

Volunteer manager

eCommerce Manager

Where you will be based

Property/on-site

Why we want you

Our Volunteer eCommerce Fulfilment Assistants play an essential role in the smooth running of our online shop while raising vital funds for Yorkshire Cancer Research. If you have an eye for detail, enjoy hands-on work, are organised, and want to make a difference, this could be the role for you.

What you will be doing

• Select and gather sold items from our inventory and prepare them for dispatch.
• Carefully pack items to create a positive unboxing experience, focusing on both presentation and protection during transit.
• Organise and label packages for daily collection by our dispatch provider, ensuring accurate and timely shipping while maintaining attention to detail.
• Review each order before it’s packed, checking items for quality and accuracy so that every customer receives exactly what they ordered.
• Help keep our fulfilment area organised by monitoring packing supplies to ensure efficient operations.
• Maintain a clean, tidy, and safe working environment to keep you and the people around you safe.

The skills you need

• Keen attention to detail.
• Organised and self-motivated.
• Willingness to follow guidance and processes.
• Strong customer service skills.
• An enthusiastic and helpful attitude.
• Reliability is essential.
• Someone who is reasonably active – this role involves lots of moving, bending, and carrying.

What's in it for you

• Hands-on experience: Learn the end-to-end process of preparing, packing, and dispatching orders—a crucial element of online retail.
• Develop an eye for quality: Sharpen your attention to detail as you work to ensure each item is packed to perfection.
• Business operations insight: Gain practical experience in logistics, stock management, and fulfilment in a charity retail environment, and understand how fulfilment enhances the overall customer journey.
• Boost your CV: Add competitive experience in fulfilment, logistics, and eCommerce, ideal for retail or customer service roles.
• It’s fun! We’re confident you’ll gain real satisfaction from doing something valuable with your free time.
• It is a great way to support a worthwhile cause. You will be playing a key role in raising funds which will help more people across Yorkshire avoid and survive cancer.

Disclaimer

We need one reference and proof of ID and home address for all volunteers. There is training required for this role.

Hornbeam Square West, Harrogate, HG2 8PA, United Kingdom