Volunteer Coordinator

Ad Warrior Ltd; Rotherham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Rotherham Hospice is seeking a Volunteer Coordinator to lead the day-to-day coordination of volunteers across the Hospice, ensuring a welcoming and inclusive volunteer journey from recruitment and onboarding through induction, placement, ongoing support, development and recognition.

The postholder will work closely with managers to ensure volunteers are matched, supported and valued, and that volunteering activity is safe, effective and aligned with the Hospice mission and values.

Qualifications

• Organised, compassionate and engaging Volunteer Coordinator.
• Experience coordinating recruitment and onboarding of volunteers.
• Experience maintaining volunteer records and DBS/safeguarding checks.

Responsibilities

• Volunteer recruitment and onboarding: create role descriptions, promote opportunities, conduct enquiries and DBS checks, maintain records, match volunteers to roles, coordinate inductions and training.
• Volunteer support and engagement: be a first point of contact, provide day-to-day direction and wellbeing support, address concerns promptly and escalate safeguarding issues.
• Administration and reporting: keep confidential records, generate reports, ensure policy compliance including data protection and health and safety.
• Volunteer programme development: foster an inclusive volunteering culture, build partnerships with local groups, review policies and drive improvements.

Job description

Volunteer Coordinator

Location: Rotherham

Salary: £24,853 - £30,375 per annum

Vacancy Type: Permanent, Full Time (37.5 hours per week, occasional weekend work)

Closing Date: 9th of November 2026

Rotherham Hospice is looking for an organised, compassionate and engaging Volunteer Coordinator to lead the day-to-day coordination of volunteers across the Hospice.

The postholder will provide a welcoming and inclusive volunteer journey, from recruitment and safer onboarding through induction, placement, ongoing support, development, recognition and, where appropriate, the ending of a volunteering arrangement.

Working closely with managers and teams, the Volunteer Coordinator will help ensure volunteers are appropriately matched, supported and valued, and that volunteering activity is safe, effective and aligned with the mission and values of Rotherham Hospice.

Key Responsibilities

Volunteer recruitment and onboarding:

• Support the Volunteer Manager in creating clear, meaningful and accessible volunteer role descriptions.
• Assist the Volunteer Manager in promoting opportunities through appropriate community networks, digital channels and local partnerships to attract a diverse range of volunteers.
• Coordinate enquiries, applications, informal interviews, references, DBS checks where appropriate, and other safer recruitment checks.
• Maintain accurate records of volunteers on the Hospice Volunteer system, Volunteero
• Assist management in matching volunteers to suitable roles, considering their skills, interests, availability, support needs and the requirements of the Hospice.
• Coordinate volunteer agreements, induction, mandatory training and introductory or shadowing arrangements.

Volunteer support, engagement and recognition:

• Act as an approachable first point of contact for volunteers.
• Assist manager in ensuring volunteers receive appropriate day-to-day direction, supervision and wellbeing support.
• Assist in providing advice to manager on responding to concerns, attendance issues or difficulties promptly, fairly and sensitively, escalating safeguarding, conduct or other significant matters in line with Hospice procedures.
• Help in develop opportunities for training, progression and wider involvement, and coordinate activities that thank and recognise volunteers for their contribution.
• Support positive endings to volunteering arrangements, including exit feedback where appropriate

Administration, compliance and reporting:

• Maintain accurate and confidential volunteer records, including applications, checks, training, placements, attendance and contact details using the Volunteer Information System
• Maintain accurate data relating to volunteer numbers, vacancies, retention, training completion and contribution, producing reports and insights to support planning and demonstrate impact.
• Assist in ensuring volunteering activity follows relevant Hospice policies and procedures, including safeguarding, confidentiality, equality, health and safety, data protection and volunteer expenses.
• Support role risk assessments and ensure volunteers understand how to raise concerns and work safely within the boundaries of their role.

Volunteer programme development:

• Promote an inclusive, accessible and positive volunteering culture that reflects the Hospice values.
• Maintain and help develop links with local volunteer organisations, community groups, education providers and other partners.
• Contribute to the review and improvement of volunteer policies, p