VoIP & UC Telecoms Support Desk Engineer

SCG Midlands; Woodgate; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

21 days holiday

Birthday day off

Buy holiday scheme

Career development

Employee assistance programme

Sick pay

Discounted vouchers

Gym membership discount

Annual salary review

Mobile benefit

Employee referral bonus

Pension scheme

Free on-site parking

Charity events

Job summary

SCG Midlands is seeking a Telecoms Support Desk Engineer based in Quinton, Birmingham, offering a salary of £35,000 per year. You will act as a first- and second-line engineer for telecoms and UC incidents, using service desks, logging faults, and coordinating with carriers to ensure rapid resolution.

The role requires hands-on troubleshooting across VoIP and networking, knowledge of SIP/RTP and LAN/WAN fundamentals, and a customer-focused approach with remote deployments and documentation

Qualifications

• Experience troubleshooting UC and telecoms platforms.
• Familiarity with diagnostic tools such as Wireshark and network monitoring utilities.
• Minimum 2 years experience in an IT or telecoms support role.
• Strong understanding of VoIP technologies and call flows.
• Knowledge of SIP, RTP, TCP/UDP, DNS, DHCP, VLANs, QoS, and LAN/WAN fundamentals.

Responsibilities

• Provide first- and second-line support for telecoms and UC incidents.
• Log, manage, prioritize, and resolve faults within SLAs.
• Use supplier portals to monitor faults with carriers.
• Troubleshoot VoIP, networking, and UC platforms in detail.
• Escalate complex incidents while maintaining ownership.
• Carry out remote deployments, provisioning, configuration, testing.
• Liaise with customers and suppliers to ensure timely resolution.
• Provide remote user support and basic training where needed.
• Maintain technical documentation and knowledge base.
• Identify recurring issues and contribute to problem management.

Skills

UC troubleshooting

VoIP

Networking basics

Call flows

Tools

Wireshark

Network monitoring tools

Job description

SCG Midlands is seeking a Telecoms Support Desk Engineer based in Quinton, Birmingham, offering a salary of £35,000 per year. You will act as a first- and second-line engineer for telecoms and UC incidents, using service desks, logging faults, and coordinating with carriers to ensure rapid resolution.

The role requires hands-on troubleshooting across VoIP and networking, knowledge of SIP/RTP and LAN/WAN fundamentals, and a customer-focused approach with remote deployments and documentation