Senior Engineer, 24/7 IT Services Support (Remote)

Motorola Solutions; Rugby; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary and bonus schemes

Two weeks additional pay per year (hol

25 days holiday entitlement + bank|hol

Attractive defined contribution p ensi

Private medical insurance

Employee stock purchase plan

Flexible working options

Life assurance

Enhanced maternity and paternity pay

Career development support and wide-r

Employee health and wellbeing support

Carbon neutral initiatives

Job summary

Motorola Solutions UK is seeking a technically versatile incident and support engineer. You will investigate incidents, gather information for resolution, and ensure proper escalation and documentation.

The role combines remote work with occasional travel to Rugby, requiring strong troubleshooting, ITIL practices, and customer-facing communication. Experience with VMware/NSX, Windows Server, SQL, SIP/WebRTC, and Azure is important, with on-call responsibilities and potential SC clearance.

Qualifications

• Fundamental knowledge of VMware and NSX.
• Experience with Microsoft Server family including core servers, HA, IIS, ARR, and file shares.
• Fundamental knowledge of networking, WAN, routing and load balancing.
• Experience with Microsoft SQL databases.
• Experience with SIP technologies including WebRTC and Azure.
• Strong troubleshooting and problem-solving skills.
• Experience with customer-facing activities.
• ITIL Foundation certification is desirable.
• On-call work experience and ability to handle incidents.

Responsibilities

• Investigate incidents and gather information to enable resolution.
• Ensure incidents are handled per procedures and priorities.
• Diagnose incidents and inform customers of actions taken.
• Escalate unresolved incidents and facilitate recovery post-resolution.
• Document resolution steps and close resolved incidents.
• Investigate escalated/high-impact incidents with service owners.
• Maintain infrastructure services and monitor performance and security events.
• Automate routine admin tasks using standard tools and scripting.

Skills

VMware

NSX

Microsoft Server Family

IIS and ARR

Networking fundamentals

Microsoft SQL

SIP / WebRTC

Azure

Troubleshooting

Customer-facing experience

Web Map Services

REST API interfaces

ITIL Foundation

On-Call readiness

AI-enabled productivity tools

NPPV3 and SC clearance (UK resident 3+

Job description

Motorola Solutions UK is seeking a technically versatile incident and support engineer. You will investigate incidents, gather information for resolution, and ensure proper escalation and documentation.

The role combines remote work with occasional travel to Rugby, requiring strong troubleshooting, ITIL practices, and customer-facing communication. Experience with VMware/NSX, Windows Server, SQL, SIP/WebRTC, and Azure is important, with on-call responsibilities and potential SC clearance.