Voids Supervisor: Fast-Track Property Refurbs

Wates Smartspace; London Borough of Croydon; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Wates Smartspace in Croydon is seeking a proactive Voids Supervisor to oversee refurbishment and turnaround works across our housing stock. You will manage a geographical patch, coordinate trades, inspect properties, and ensure lettable standards are met for new tenants.

The role requires hands-on trade knowledge, strong communication, and the ability to drive safety, quality, and on-time delivery while managing budgets and KPIs. A UK driving licence is essential.

Qualifications

• SSSTS – essential.
• Strong trade background with multi-trade knowledge.
• NVQ Level 2 in a relevant trade (desirable).
• Experience supervising voids or maintenance in social housing.
• Understanding of void property processes and lettable standards.
• Ability to manage multiple properties and workloads independently.
• Excellent communication and stakeholder management.
• Experience managing KPIs, turnaround times and budgets.
• Full UK driving licence.

Responsibilities

• Take responsibility for a geographical patch and deliver voids on time and to quality.
• Manage end-to-end voids process from inspection to handover.
• Supervise operatives and subcontractors across trades.
• Carry out pre- and post-void inspections and produce specifications.
• Carry out quality checks to meet lettable standards.
• Monitor health and safety compliance on all sites.
• Manage turnaround times, targets and budgets for efficiency.
• Handle escalations and stakeholder queries professionally.
• Liaise with housing teams, planners and contractors for smooth handovers.
• Support continuous improvement in service delivery.

Skills

SSSTS

Multi-trade knowledge

Stakeholder management

Communication skills

Budget management

Education

NVQ Level 2 in relevant trade

Job description

Wates Smartspace in Croydon is seeking a proactive Voids Supervisor to oversee refurbishment and turnaround works across our housing stock. You will manage a geographical patch, coordinate trades, inspect properties, and ensure lettable standards are met for new tenants.

The role requires hands-on trade knowledge, strong communication, and the ability to drive safety, quality, and on-time delivery while managing budgets and KPIs. A UK driving licence is essential.