Voids Supervisor

Wates Smartspace; London Borough of Croydon; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Wates Smartspace in Croydon is seeking a proactive Voids Supervisor to oversee refurbishment and turnaround works across our housing stock. You will manage a geographical patch, coordinate trades, inspect properties, and ensure lettable standards are met for new tenants.

The role requires hands-on trade knowledge, strong communication, and the ability to drive safety, quality, and on-time delivery while managing budgets and KPIs. A UK driving licence is essential.

Qualifications

• SSSTS – essential.
• Strong trade background with multi-trade knowledge.
• NVQ Level 2 in a relevant trade (desirable).
• Experience supervising voids or maintenance in social housing.
• Understanding of void property processes and lettable standards.
• Ability to manage multiple properties and workloads independently.
• Excellent communication and stakeholder management.
• Experience managing KPIs, turnaround times and budgets.
• Full UK driving licence.

Responsibilities

• Take responsibility for a geographical patch and deliver voids on time and to quality.
• Manage end-to-end voids process from inspection to handover.
• Supervise operatives and subcontractors across trades.
• Carry out pre- and post-void inspections and produce specifications.
• Carry out quality checks to meet lettable standards.
• Monitor health and safety compliance on all sites.
• Manage turnaround times, targets and budgets for efficiency.
• Handle escalations and stakeholder queries professionally.
• Liaise with housing teams, planners and contractors for smooth handovers.
• Support continuous improvement in service delivery.

Skills

SSSTS

Multi-trade knowledge

Stakeholder management

Communication skills

Budget management

Education

NVQ Level 2 in relevant trade

Job description

Join Our Team – Voids Supervisor

We're looking for a proactive and experienced Voids Supervisor in Croydon, overseeing the delivery of void property refurbishment and turnaround works across our housing stock. This role is ideal for someone with strong hands-on trade knowledge and a passion for returning homes to a high standard, ready for new tenants.

If you thrive in a fast-paced environment, enjoy managing multiple projects, and are committed to delivering excellent customer outcomes, this could be your next great opportunity.

Your Role Will Include:

• Taking full responsibility for a designated geographical patch, ensuring void properties are delivered on time, within budget, and to the required quality standards.
• Managing the end-to-end voids process, from property inspection and scoping through to completion and handover.
• Supervising operatives and subcontractors across various trades, driving productivity, quality workmanship, and timely delivery.
• Conducting pre- and post-void inspections, identifying required works and ensuring accurate specifications are produced.
• Carrying out quality checks and sign-offs to ensure properties meet lettable standards and client requirements.
• Monitoring and enforcing health & safety compliance across all void properties and work sites.
• Managing void turnaround times, performance targets, and budgets to maximise efficiency and customer satisfaction.
• Handling escalations and queries professionally, working collaboratively to achieve positive outcomes.
• Liaising with housing teams, planners, contractors, and internal stakeholders to ensure smooth property handovers.
• Supporting continuous improvement initiatives and identifying opportunities to enhance service delivery and performance.

What We're Looking For:

• SSSTS (Site Supervisor Safety Training Scheme) – essential.
• Strong trade background (e.g. carpentry, plumbing, plastering, or general building) with solid multi-trade knowledge.
• NVQ Level 2 in a relevant trade (desirable).
• Proven experience supervising voids, planned works, repairs, or maintenance programmes within social housing or a similar environment.
• Strong understanding of void property processes, lettable standards, and refurbishment works.
• Ability to manage multiple properties, priorities, and workloads independently.
• Excellent communication, organisation, problem-solving, and stakeholder management skills.
• Experience managing KPIs, turnaround times, budgets, and contractor performance.
• Full UK driving licence.

What You'll Get:

• Ownership of your own patch with autonomy to manage void programmes and workloads.
• A supportive and collaborative team environment.
• Opportunities for career progression, development, and further training.
• Competitive salary and benefits package.

Our commitments:

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [e-mail]