Voids Service Delivery Lead (London)

Sanctuary; Greater London; On-site; GBP 47,000 - 50,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work

Wellbeing support

Staff networks

Job summary

Sanctuary is seeking a Service Delivery Manager to join the Voids team in London. You will ensure productivity and efficient use of contractor work, manage enabling works, and carry out comprehensive property scopes, reports and post-inspections.

The role requires ILM membership or equivalent, NVQ Level 3, and a valid UK driving licence. You will drive DLO management and HR issues while delivering value for money.

Qualifications

• ILM membership and NVQ Level 3 or equivalent qualification required.
• Original certifications must be presented at interview; copies not accepted.
• Knowledge of health and safety legislation essential; experience in building maintenance or facilities management preferred.
• Proven ability to meet deadlines and prioritise workloads; proficient in MS Office.

Responsibilities

• Inspect and evaluate works to ensure value for money and efficient materials use.
• Maintain health and safety compliance and promote its importance.
• Handle complaints and breakdowns to meet customer expectations.
• Coordinate with colleagues to plan and complete work efficiently.
• Build relationships with stakeholders; oversee DLO management and HR issues; conduct post-inspections.

Skills

ILM membership

NVQ Level 3

Health and Safety knowledge

Deadline-driven

Driving licence

Office software (Excel/Word/Outlook)

Education

NVQ Level 3 in core trade

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Sanctuary is seeking a Service Delivery Manager to join the Voids team in London. You will ensure productivity and efficient use of contractor work, manage enabling works, and carry out comprehensive property scopes, reports and post-inspections.

The role requires ILM membership or equivalent, NVQ Level 3, and a valid UK driving licence. You will drive DLO management and HR issues while delivering value for money.