Voids Maintenance Coordinator

4Recruitment Services Ltd; Nursling; On-site; GBP 28,000 - 34,000; Full time

Job summary

Southampton City Council is seeking an experienced Voids Maintenance Coordinator to support managers in delivering a proactive repair and redecoration service for empty properties, ensuring work is planned and completed efficiently.

You will collaborate with district estate teams, energy suppliers, scaffolding and other contractors, ensuring compliance with policies, budgets and health & safety standards while maintaining a high level of customer service.

Qualifications

• Excellent level of IT literacy to use self-service and MS Office.
• Ability to investigate complex information and resolve problems quickly.
• Excellent communication skills under pressure.
• Strong workload planning and prioritisation abilities.
• Understanding of equality issues in the workplace.

Responsibilities

• Work with district managers to deliver effective void repair services.
• Coordinate with energy suppliers, scaffolding and trade teams.
• Promote collaboration with internal and external service providers.
• Ensure work complies with budgets, policies and health and safety.
• Maintain documentation and records for contracts and repairs.
• Provide friendly, professional contact with the public.

Skills

IT literacy

Investigation

Communication skills

Organisational skills

Equality awareness

Job description

Our local authority client based in Southampton are urgently seeking an experienced Voids Maintenance Coordinator.

Purpose of Job

To support managers in the provision of general administrative support in a customer-focused environment ensuring that property repairs and maintenance services; void property redecoration, associated planned maintenance / improvement works, working with energy suppliers, scaffolding, asbestos removal are initiated, processed and completed in a timely manner, so that Housing Operations have a service fit for the future and is promoted as Southampton City Council’s Contractor of Choice.

Key Accountabilities & Duties

1. Work with the District Estate Maintenance Manager, Estate Maintenance Managers, Programme Managers to deliver an effective Void (empty property) repair service, providing advice, resource planning / monitoring information whilst ensuring adherence to set procedures, policies, service level agreements, contracts, health and safety requirements, procurement legislation, business plans and budgets.
2. Maintain and openly promote successful team and partnership collaboration with other internal and external service providers, developing a joint-working relationship with energy suppliers, trade teams and management, ensuring that the business is able to maintain high levels of productivity across all areas of responsibility and that the service is carried out with regard to any relevant legislation, within budgets and profitability targets.
3. Keep up to date with new development, innovations and best practice in the sector and to make recommendations for service improvements which will ensure that Housing Operations is considered the Contractor of Choice and in a more favourable position to compete with other providers.
4. Support the Housing Operations Repair Service in ensuring that all repairs are effectively managed, ensuring that resources are deployed in line with Council regulations, rules, standards and approved budgets in order to assist senior managers & managers in delivering an effective, high quality, value for money and customer focused maintenance, repairs and commercial service to meet client aspirations and ensuring the health, safety and wellbeing of staff, customers and the public at all times.
5. Deal with incoming and outgoing public and internal contact (telephone, face to face, written, electronic etc.) in a friendly, courteous, empathetic, efficient and calm manner adhering to the appropriate standards, procedures and policies.
6. Carry out administrative duties i.e. mail-merging, writing letters, updating spread sheets / databases, timesheet input, void paperwork, job completions, relevant certification, issuing decoration vouchers, ordering scaffolding and asbestos removal works, payment of invoices, maintaining filing systems, checking and responding to generic mailboxes, arrange meetings, carry out minute taking for District Estate Maintenance Manager and appointments, booking and updating records etc.

Knowledge, Experience and Skills

• To have excellent level of IT literacy to be able to use self-service, digital user platforms and applications, MS Office etc
• Ability to carry out investigations on complex information / systems to determine and resolve problems quickly and efficiently.
• Excellent communication skills with the ability to remain calm and professional at all times and under extreme pressure.
• Ability to organise own workload and that of others in a demanding environment.
• To demonstrate an understanding of equality issues and how they affect the workplace and individual behaviours.