Voids Administrator: Operational Coordinator & Docs Pro

Wates Smartspace; Birmingham; On-site; GBP 21,000 - 29,000; Full time

Job summary

Wates Smartspace in Minworth, Birmingham, is seeking a Voids Administrator to support a busy team. You will coordinate works, manage documentation, and maintain accurate records while liaising with clients and internal departments to ensure high-quality service delivery.

The role requires strong IT skills, attention to detail, and a proactive, collaborative attitude. DBS checks may apply; successful applicants will join a professional, supportive environment.

Qualifications

• Experience using Microsoft Office with strong Excel skills.
• Excellent verbal and written communication.
• Customer-focused with a flexible, can-do attitude.
• Collaborative team player who is friendly and approachable.
• High attention to detail and accuracy.
• Commercial awareness and understanding of NHF schedules.

Responsibilities

• Provide administrative support to supervisors and contractors
• Ensure jobs are completed on time and in line with client guidelines
• Gather and manage Health & Safety documentation
• Prepare and distribute relevant paperwork/orders to sub-contractors
• Attend client meetings and resolve issues confidently
• Advise sub-contractors on company policies and procedures
• Respond to variation requests in line with client protocols
• Produce weekly job status reports and follow up on incomplete tasks
• Maintain and update spreadsheets, cost trackers, and client reports
• Review and sign off sub-contractor invoices; resolve queries with the commercial team

Skills

Excel formulas

Verbal communication

Written communication

Customer focus

Team player

Attention to detail

NHF schedules

Job description

Wates Smartspace in Minworth, Birmingham, is seeking a Voids Administrator to support a busy team. You will coordinate works, manage documentation, and maintain accurate records while liaising with clients and internal departments to ensure high-quality service delivery.

The role requires strong IT skills, attention to detail, and a proactive, collaborative attitude. DBS checks may apply; successful applicants will join a professional, supportive environment.