Void Supervisor

MD Group; Eastbourne; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Van & Fuel Card

Pension

Length of service bonuses

Job summary

The MD Group is seeking an experienced Void Supervisor to lead operations from the Eastbourne office. You will oversee contracts and delivery within budget, while maintaining strong client relationships and ensuring high service standards.

Responsibilities include supervising field teams, managing supply chain activities, and ensuring compliance with health and safety, CDM, and MD policies. Office-based role with on-site execution in Eastbourne area.

Qualifications

• City & Guilds/NVQ in a relevant trade or supervisory role.
• Experience leading a team and managing field operations.
• IT literacy and ability to use standard software.
• Strong knowledge of responsive repairs and voids.
• Understanding of social housing and customer service expectations.
• Ability to maximise productivity and measure improvement.
• Experience delivering Toolbox Talks and team communications.
• Clear written and verbal presentation skills.
• Solid knowledge of health & safety legislation.
• Ability to write risk assessments and method statements.
• Awareness and application of CDM principles.
• Experience handling KPI metrics for MD and clients.
• SSSTS, first aid, scaffold awareness and asbestos awareness.
• CSCS supervision experience.

Responsibilities

• Supervise contract area within budgets, objectives and targets.
• Maintain high levels of customer service and operational performance.
• Ensure compliance with H&S and MD procedures.
• Manage direct teams and supply chain resources.
• Foster strong relationships with clients and operations teams.
• Deliver quality work on time and within budget.
• Collaborate with regional teams to share best practices.
• Ensure site activities meet right-first-time standards.

Skills

Team leadership

IT literacy

Voids & repairs

Social Housing knowledge

Productivity measurement

Toolbox Talks

Written & oral communication

Health & Safety

Risk Assessments

CDM compliance

KPI drivers

SSSTS

First aid

Scaffold awareness

Asbestos awareness

CSCS supervisor

Education

City & Guilds/NVQ

Tools

Driving Licence

Job description

Build a more rewarding career with The MD Group.

LOCATION: Eastbourne

CONTRACT TYPE: Full-time

We are a leading affordable housing and public sector building services specialist. We work with local authorities and social landlords to build, maintain, and renew the homes, properties and public buildings in their care.

• Up to £42,000 per annum
• 25 days holiday a year, plus bank holiday
• Van & Fuel Card
• Pension
• Length of service bonuses

The Void Supervisor's Role

Working out of the Eastbourne office (Grove Road), we have an exciting opportunity for a Void Supervisor to support our Lewes & Eastbourne contracts. They will be responsible for supervising and delivering excellent operational performance and customer service in line with budget expectations. They will help maintain and build strong relationships both directly and through the Manager and contract teams.

This is a fully office based role

Responsibilities

• Supervise the contract / area within agreed budgets, objectives and targets
• Good understanding of Awaab's Law
• Good knowledge of the NHF Schedule of Rates
• Deliver on all contract key performance indicators
• Develop and maintain good levels of communication between the operations team and our customer teams
• Develop good working relationships with key clients
• High quality service delivery on time and within budget
• Implement MD policies, standards and initiatives
• Ensure contracts are compliant with all legislation, Health & Safety matters, policy and good practice
• Manage our own direct teams as well as those of our supply chain
• Ensure all operational staff (including supply chain) understand the importance of customer service and always adhere TO MD procedures
• Collaborate with other service managers and colleagues in the region to develop best practice and implement change
• Work alongside operatives in the delivery of works to ensure that quality and right first-time standards are achieved and maintained
• Carry out site works as required ensuring excellent quality of work, outstanding levels of customer service and completion of work in a timely manner

Experience/Knowledge Required

• City & Guilds/NVQ required
• Experience in leading a team
• IT literacy
• Excellent knowledge of responsive repairs and voids
• Knowledge of Social Housing
• Understanding of how to maximise productivity and how to measure and improve
• Experience of delivering Toolbox Talks and Team Talks
• Good written and oral presentation
• Good understanding of H&S legislation
• Ability to write RA/MS
• Awareness and ability to deliver under CDM
• Experience of Supervising and improving internal and external customer relationships and conflict handling
• Understanding of KPI drivers for MD and our Clients
• SSSTS, first aid, Scaffold awareness and inspection, Asbestos awareness, CSCS supervisor

About MD Group

We are a leading social housing specialist and work with local authorities and social landlords to build, maintain and renew the homes, properties and public buildings in their care.

We help our customers meet the challenge of managing restricted budgets while maintaining their commitment to the communities they serve; by delivering the highest standards of work in the most efficient manner possible, reliably, on budget and as specified.

Over two decades we've established a reputation for quality delivery, supported by outstanding process, exemplary training and continuous investment; consistently outperforming our competitors in terms of value for money and satisfaction. Today, we are one of the largest building services companies in the Southwest, with a growing business.

We are an equal opportunities employer.

Job Type: Full-time

Pay: £42,000.00 per year

Experience:

• repairs and maintenance: 1 year (required)

Licence/Certification:

• Driving Licence (required)
• United Kingdom (required)

Work Location: On the road