Voice Operations Professional

BT Group; Corsham; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

10% on target annual bonus

Private GP 24/7 for you and family

Market-leading pension scheme

Holiday purchase scheme

Discounted BT products

Job summary

BT Group in Corsham is seeking a Voice Operations Professional to support UK defence communications, delivering secure and resilient voice services from PNCC, across secure and non-secure environments. You will monitor and manage 2nd/3rd line support, provisioning, incidents and changes, ensuring high availability, and you must be eligible for DV UK Government Security Clearance.

The role includes a 24/7 shift pattern (nights, weekends and bank holidays) and is on site in Corsham, with a strong

Qualifications

• Experience with secure voice services and monitoring.
• Familiar with ITIL incident/change management.
• Able to work across secure and non-secure environments.

Responsibilities

• Provide 2nd and 3rd line support for secure voice services.
• Manage provisioning, incidents, faults, problems and changes.
• Monitor and troubleshoot secure customer environments.
• Ensure platform security, performance and resilience.

Skills

TDM/SIP/IP telephony

Windows server / ITIL

Incident & change mgmt

Problem solving

Job description

Voice Operations Professional

Job Location: Corsham (7 days on site). Please note: this role incorporates a 24/7 shift pattern, including bank holiday, weekend and night working hours.

Salary: Competitive

About the role

Play a vital role in supporting the UK's critical defence communications, working directly with customers to deliver secure, resilient services that help keep the nation connected and protected. You'll proactively monitor and support bespoke TDM/IP networks, secure communication platforms and mission-critical services from the Primary Network Control Centre (PNCC). As part of a specialist team, you'll take ownership of end-to-end service delivery across secure and non-secure environments, resolving complex challenges and ensuring exceptional service for our customers.

The successful candidate must be eligible for, and able to obtain and maintain, DV UK Government Security Clearance.

What you’ll be doing

• Provide 2nd and 3rd line support for secure voice services, ensuring high levels of availability and performance.
• Manage service provisioning, incidents, faults, problems and change implementation across complex voice networks.
• Proactively monitor and troubleshoot secure customer environments, resolving issues before they impact service.
• Maintain platform security, performance and operational resilience in line with strict contractual and security requirements.
• Ensure timely incident resolution, continuous service monitoring, and completion of key security and compliance activities.

Essential Skills / Experience

• Voice & Network Technologies – Knowledge of TDM, SIP, IP telephony and voice gateway technologies, with the ability to support and troubleshoot secure voice services.
• Platform & Service Management – Understanding of Windows server environments, telephony platforms and ITIL-based incident, problem and change management processes.
• Operational Support & Problem Solving – Ability to work independently, manage complex technical issues and utilise a range of IT systems to maintain service performance and availability.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave - 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme - 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear - return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business - simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate - creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business - and building a stronger, more competitive BT for the future - this is your moment.