Voice Engineer

Hamilton Barnes; Gloucester; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

On-call allowance

Clearable security

Job summary

Hamilton Barnes in Gloucester is seeking an experienced Voice Engineer to join a hybrid enterprise environment. You will own troubleshooting and optimization of voice services across Cisco UC, UCCE, and Teams telephony in a Level 3 capacity.

The role offers a salary up to £45,000 with around £4,000 on-call allowance, plus a 1-in-4 on-call rota and 2–3 days per week in Gloucester. Clearable security clearance is required.

Qualifications

• Proven enterprise voice engineering experience across Cisco/UCCE/Teams.
• Ability to troubleshoot and improve critical voice services.
• Strong communication; able to explain complex voice environments clearly.

Responsibilities

• Support, troubleshoot and improve critical voice services.
• Work across Cisco UC, UCCE and Teams telephony environments and broader networking.
• Collaborate in a hybrid Gloucester-based team to deliver reliable voice solutions.

Skills

Voice engineering

Tools

Cisco Unified Communications Manager

Cisco UCCE

Microsoft Teams telephony

Enterprise voice infrastructure

Job description

Voice Engineer

Gloucester, Hybrid

Up to £45,000 plus approximately £4,000 on-call allowance

Permanent

We are recruiting for an experienced Network Voice Engineer to join a well-established technical environment in Gloucester.

This is a Level 3 role focused primarily on enterprise voice technologies, with some involvement across the wider network estate.

You will be responsible for supporting, troubleshooting and improving critical voice services, working across technologies including:

• Cisco Unified Communications Manager, Call Manager
• Cisco UCCE
• Microsoft Teams telephony
• Enterprise voice infrastructure
• Wider networking environments

Experience with LAN, data networking or firewalls would be beneficial, but the main requirement is strong, demonstrable voice engineering expertise.

The hiring manager is looking for someone who can clearly explain the voice environments they have supported, the technologies involved and their personal contribution when resolving complex issues.

Package

• Salary up to £45,000
• Approximately £4,000 annual on-call allowance
• 1-in-4 on-call rota
• Hybrid working, 2 to 3 days per week in Gloucester
• Need to be clearable

This would suit an experienced Level 3 Voice Engineer who is technically strong, and comfortable working in a collaborative environment.