Cloud VoIP Engineer

Fuel Recruitment; Lincoln; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

On-site parking

Regular team events

Career development opportunities

Job summary

Fuel Recruitment is assisting a leading telecommunications provider to recruit a Cloud VoIP Engineer for an office-based role in Lincoln. The engineer will install, configure and support Cloud VoIP systems, SIP-based services and related networking gear, including site visits.

Responsibilities include fault management, provisioning support, and customer training while maintaining strong customer relationships.

Qualifications

• Proven experience installing, configuring and supporting Cloud VoIP systems.
• Strong understanding of SIP, VoIP technologies and hosted telephony platforms.
• Experience with networking equipment and structured cabling work.

Responsibilities

• Install, configure and maintain telecoms and networking infrastructure.
• Manage and update fault tickets and documentation in CRM.
• Respond to incidents and service requests within SLA across multiple services.
• Support provisioning, onboarding, number porting and system config.
• Provide technical support via phone, email and on-site visits.
• Deliver user training and guidance on VoIP and telephony systems.

Skills

Cloud VoIP

SIP

Telephony platforms

Troubleshooting

Structured cabling

Documentation

Communication

Teamwork

Driving licence

Microsoft 365

Google Workspace

Leased line provisioning

Tools

DrayTek

Zyxel

Technicolor

Ubiquiti

TP-Link

Job description

Fuel Recruitment is working with a leading telecommunications provider that is looking for a Cloud VoIP Engineer to join its growing customer service team in Lincoln.

This is an excellent opportunity for an experienced telecoms professional with strong LG iPECS expertise to support a wide range of cloud-based VoIP and networking solutions for SME customers across the North and Midlands. The successful candidate will play a key role in maintaining high service levels, supporting customer deployments, and delivering technical excellence.

The role is primarily office-based in Lincoln, with approximately one customer site visit per week for installations, troubleshooting, and on-site support.

Key Responsibilities

• Install, configure and maintain telecoms and networking infrastructure including routers, switches, IP phones and wireless access points.
• Manage and update fault tickets, ensuring all activity and progress is accurately documented within CRM systems.
• Respond to customer incidents and service requests within SLA across FTTC, FTTP, leased line, 5G and ADSL services.
• Support customer provisioning, onboarding, number porting and system configuration activities.
• Provide technical support to customers via phone, email and on-site visits, building strong professional relationships.
• Deliver user training and guidance on VoIP and telephony systems, while supporting structured cabling installations and troubleshooting.

Key Skills & Experience

• Proven experience installing, configuring and supporting Cloud VoIP systems.
• Strong understanding of SIP, VoIP technologies and hosted telephony platforms.
• Experience supporting networking equipment including DrayTek, Zyxel, Technicolor, Ubiquiti and TP-Link solutions.
• Excellent troubleshooting skills across telephony, connectivity and networking environments.
• Experience completing structured cabling work, including Cat5/Cat6 termination, patching and patch panel management.
• Strong communication and customer service skills with a customer-first approach.
• Ability to work independently and collaboratively within a team environment.
• Full UK driving licence essential.
• Familiarity with Microsoft 365 and Google Workspace.
• Experience supporting leased line and broadband provisioning.
• Understanding of VLANs, QoS, DHCP, NAT and general network configuration principles.
• Competitive salary of £28,000–£32,000 per annum (depending on experience).
• Quarterly performance incentives.
• Free gym membership after 12 months' service.
• On-site parking.
• Regular team-building and social events.
• Supportive and friendly working environment.
• Career development and progression opportunities.
• Exposure to a broad range of telecoms and IT technologies.