VMU Manager

Rygor Group; East Hagbourne; Remote; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Auto-enrolment pension

Enhanced maternity/paternity pay

Wellness programme & EAP

Mental Health First Aiders

Annual appraisals & progression

Manufacturer training

Long service recognition

Rygor Group Awards

Job summary

Rygor Group seeks an experienced VMU Manager for its Service Solutions division. The role focuses on leading a skilled team, planning workloads across vehicle service operations, and driving performance to meet fleet demands for UK clients.

You will manage labour costs, safety, and contractor compliance while shaping efficient workshop processes. You will inspire staff, deliver effective communication, and contribute to a culture of Rewarding, Reliable and Respectful service.

Qualifications

• Qualification required: Level 3 (NVQ or City and Guilds or IMI) in Vehicle Repair and maintenance.
• Resilience and strong coping skills to handle challenges.
• Excellent communication to lead and inspire the team.
• Motivation to drive personal and team success; a brilliant team player.
• Good time management to prioritize tasks and maintain workshop efficiency.

Responsibilities

• Plan and control workforce resource availability to meet fleet demands.
• Manage and control labour costs, including third-party usage.
• Ensure safety audits and code of practice for contractors.
• Oversee facility planning, bays, machines and tooling for efficient operations.
• Prepare planning and calculations for investments in workshops and HR.
• Review workshop service prices and adjust to market with management approval.
• Measure daily workshop performance across retail, warranty and internal contracts.
• Lead recruitment, induction, coaching and retention of staff.
• Define target agreements with employees and monitor achievement.

Skills

Team leadership

Communication

Time management

Workforce planning

Cost control

Education

Level 3 Vehicle Repair & Maintenance

Job description

Monday to Friday, 45 hours per week 07:00 – 16:30. Flexibility required.

If you are looking to work with the UK's largest Mercedes-Benz commercial vehicle dealership, who has been announced as a Great Place to Work for four years running, look no further!

At Rygor Service Solutions, part of the Rygor Group, we are looking for an experienced and dedicated VMU Manager, who leads by example and inspires the team around them.

We are looking for a great team member who will create a good working atmosphere, enthuse and motivate their team.

Role Level on the Rygor Career Journey Map: M3, Senior Department Managers

Your role is key to business success. Not only do you spend at least 60% of your time, managing and guiding your team, you also have the responsibility to ensure your department achieves. Your role is all about brilliant communication, a positive outlook and inspiring those around you.

What’s it like to be part of Team Rygor?

“Rygor is a great place with equal opportunities for everyone and they are Rewarding, Reliable and Respectful and choosing Rygor to grow your career is something no one can regret.”- Patrick, Technician

Day to day, you will be:

• To plan and control your workforce resource availability to meet your customer’s fleet demands.
• To manage and control labour costs, including any use of third parties.
• To comply with safety audits and manage working code of practice for contractors.
• Ensuring planning for facilities, bays, machines, tools, diagnosis installations, etc. are carried out correctly, optimal design of workplaces and processes.
• Preparing planning and calculations for investments in workshops, facilities and HR, together with the Rygor management.
• Regularly review prices for workshop services and after prior agreement with Rygor management, adapt them to suit the market.
• Measure and report on daily workshop performance around retail sales, warranty and internal contract.
• WIP management and cash control.
• Employing new staff and carrying out effective induction.
• Managing, coaching and motivating employees, ensuring retention of high-quality team members.
• Defining target agreements with employees and reviewing the level of target achievement.

Skills & Behaviours Required for this Role:

• Qualifications- Qualification - You will need to be level 3 (NVQ or City and Guilds or IMI Qualification) in Vehicle Repair and maintenance. Also, previous experience in a similar role and industry is preferred.
• Resilience - A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.
• Communication- It sounds simple, but communication is at the heart of this role. You need to love being the first point of contact for those in your team and inspiring them through engaging and motivating communication.
• Motivation - To ensure personal and team success, being motivated is essential and is a key part of your role and it is part of being a brilliant team player and inspiring others.
• Time Management-Ability to prioritize and complete tasks within timeframes to meet customer demands and maintain workshop efficiency.

We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. You can read more about our values and the behaviours on our website .

Rewarding

If you need support with your job application, we encourage you to explore our new Career Hub—a free resource designed to help you reach your career goals. The Career Hub offers valuable guidance on crafting standout applications, excelling in interviews, and providing support for those re-entering the workforce. Additionally, you can watch, and practice example interviews to ensure you’re fully prepared to ace yours! You can access the site here .

Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are experienced for the role and hold the necessary qualifications, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!

• Recipients of the Silver Award under the Armed Forces Covenant.
• Auto-enrolment pension
• Enhanced Maternity and Paternity pay policies
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion)
• Mental Health First Aiders
• Reward and recognition programmes, including our annualRygor Group Awards
• Annual appraisals programme and progression opportunities
• Manufacturer training and access to our in-house training hub
• Long service recognition

Rygor Service Solutions is part of the industry-renowned Rygor Group, which also owns Rygor Auto (an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.)

Rygor Service Solutions is our independent fleet workshop division, specialising in full management of commercial vehicle fleets within customers premises, or totally mobile servicing solutions. We look after some of the UK’s largest fleets, including Tesco, Ocado, and Brakes. And are committed to keeping them on the road, serving their customers.

Our Group has multiple industry and network awards under our belt and provide exceptional customer service. What’s more, we are officially a Great Place to Work three years on the run, meaning we really do have a great company culture which embodies our values of Rewarding, Reliable and Respectful.

• We shortlist CVs online, so make sure to include information about yourself that makes you stand out.
• You may received a short screening call with our hiring manager or a member of our people team.
• Come to site and meet the team, have a tour, and let’s have a chat so we can get to know each other better. Your interview will include a chat with the hiring manager and potentially an interview task.
• If your application is successful, we’ll be excited to make you an offer

Diversity, Equity, Inclusion and Belonging (DEIB)

At Rygor, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

Support- If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.

DBS: Please be advised that successful applicants to Rygor or any of our associated businesses, may be subject to satisfactory completion of a DBS check prior to joining the business.

At Rygor, all members of staff are entitled to be treated with dignity and respect in our place of work. This means freedom from sexual harassment, feeling safe and supported, and having access to redress if such behaviour does arise. We deplore all forms of sexual harassment and seek to ensure that the working environment is safe and supportive to all those who work for us. This includes employees, workers, agency workers, volunteers, and contractors in all areas of our Company. If you would like to review our Sexual Harassment Policy, please feel free to request a copy by contacting us at [e-mail] .