VMS Program Consultant: Requisition & Client Support

The Adecco Group; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

The Adecco Group is seeking a Program Consultant to act as a key liaison between clients, suppliers and internal teams, driving the contingent workforce program across requisition and hiring processes.

You will manage the full lifecycle of requisition activity via VMS technology, validate requests, schedule intake calls, assign suppliers, track onboarding, and ensure compliant, timely delivery for multiple client locations. Travel may be required.

Qualifications

• 2–5 years of experience in staffing, workforce solutions, customer service, or VMS/MSP environments.
• Experience in a service-level or client-facing role with increasing responsibility.
• Excellent verbal and written communication skills.
• Ability to establish and maintain effective working relationships.
• Strong customer service orientation and relationship-building abilities.
• Proven ability to manage competing priorities in a fast-paced environment.
• Attention to detail and accuracy in data entry and documentation.

Responsibilities

• Manage full lifecycle of requisition activity using VMS technology, including creation, updates, changes, cancellations, and status tracking.
• Receive and review new requisition requests; validate accuracy and completeness prior to entry and routing.
• Partner with hiring managers and consultants to schedule intake calls, resume reviews, interviews, and debriefs.
• Assign appropriate suppliers to requisitions based on supplier capabilities and performance data.
• Track onboarding milestones and ensure all pre-hire steps are completed in a timely and compliant manner.
• Build and maintain proactive relationships with client users, hiring managers, and supplier contacts through regular communication and site visits.
• Act as the initial point of contact for client and supplier inquiries, resolving issues or escalating as appropriate using standardized procedures.
• Support supplier community with training on SOPs, compliance requirements, and VMS best practices.
• Assist with supplier assessments and performance tracking to ensure alignment with program goals.
• Troubleshoot functional issues within the VMS platform and elevate complex technical concerns appropriately.
• Maintain electronic records and system fields to ensure data integrity.
• Monitor and document all requisition and candidate activity to maintain audit readiness and program compliance.
• Run reports, manage timekeeping adjustments, and support ticket resolution as needed.
• Coordinate with Program Managers and Engagement Coordinators to ensure timely execution of deliverables.
• Make recommendations for process improvements and support implementation of operational enhancements.
• Participates in special projects and performs other duties as assigned.

Skills

Staffing experience

Client-facing

Communication

Relationship building

Data entry accuracy

Independent with teamwork

Time management

VMS knowledge

Education

High school diploma or equivalent

Post-secondary education in related field preferred

Tools

Microsoft Office

Job description

The Adecco Group is seeking a Program Consultant to act as a key liaison between clients, suppliers and internal teams, driving the contingent workforce program across requisition and hiring processes.

You will manage the full lifecycle of requisition activity via VMS technology, validate requests, schedule intake calls, assign suppliers, track onboarding, and ensure compliant, timely delivery for multiple client locations. Travel may be required.