Visual Merchandising & Store Leader (Keyholder)

LEVI'S; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Employee discount

Uniform support

Paid time off

Job summary

Levi Strauss & Co. in Manchester is seeking a proactive Keyholder to lead store operations and deliver exceptional customer service on shift.

You will support the management team, coach stylists, and ensure brand standards, visual merchandising, and KPI achievement are consistently met. The role requires flexibility to work evenings, weekends, and holidays, with a strong focus on collaboration and customer satisfaction.

Qualifications

• Retail experience with responsibility for sales targets and KPIs.
• Strong customer service skills with a proactive, solution-focused mindset.
• Confidence leading and supporting a team on the shop floor.
• Ability to take ownership, make decisions, and remain calm in a fast-paced environment.
• Collaborative approach and willingness to support store management where needed.

Responsibilities

• Deliver exceptional customer service by leading from the front and living our brand values.
• Act as a role model for Stylists, supporting and guiding the team to achieve KPIs.
• Take responsibility for store operations during key trading hours, including opening/closing procedures.
• Support the Store Management team with daily tasks, floor leadership, and operational duties.
• Ensure high visual merchandising and brand presentation standards are maintained.
• Coach team members on product knowledge, styling, and customer experience.
• Assist with deliveries, stock organisation, and stockroom standards.
• Foster a positive, inclusive, high-performing team environment.

Skills

Retail experience

KPIs

Customer service

Leadership

Decision making

Job description

Levi Strauss & Co. in Manchester is seeking a proactive Keyholder to lead store operations and deliver exceptional customer service on shift.

You will support the management team, coach stylists, and ensure brand standards, visual merchandising, and KPI achievement are consistently met. The role requires flexibility to work evenings, weekends, and holidays, with a strong focus on collaboration and customer satisfaction.