Visual Merchandiser, Oxford City

Stories; Oxford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Staff discount 25%

Development opportunities

HIP (H&M Incentive Program)

Job summary

& Other Stories in Oxford City is seeking a Visual Merchandiser to shape in-store journeys with a keen eye for aesthetics and a commercial mindset, elevating the collection in a way that inspires customers and aligns with business goals. You will ensure the store environment supports sales and brand storytelling.

The role is full-time (39 hours per week) at our Oxford store, offering staff discounts and development opportunities across the group.

Qualifications

• Customer-Centric Mindset: elevate in-store experiences with visual storytelling and service.
• Visual Merchandising Standards: execute brand guidelines for window displays and in-store presentation.
• Fashion Knowledge: current trends, silhouettes, and seasonal styling for compelling displays.
• Commercial Awareness: use KPIs and sales data to inform visual merchandising decisions.
• Communication: clear, active listening to understand perspectives and needs.
• Adaptability & Flexibility: adapt to changing priorities and customer requests.
• Eager to learn: open to continuous learning and growth.

Responsibilities

• Deliver excellent customer experience through styling advice, deep product knowledge, and a visually compelling store environment.
• Interpreting sales data and customer insights to inform and execute the store’s visual direction.
• Designing and installing impactful window displays that reflect seasonal trends and brand identity.
• Styling mannequins and creating outfit combinations that inspire and influence customer purchasing decisions.
• Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation.
• Supporting the sales team in daily store operations and contributing to a seamless customer experience.
• Setting and maintaining high visual merchandising standards, while training and mentoring team members to uphold consistency.
• Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey.

Skills

Customer-centric

Visual merchandising

Fashion knowledge

Commercial awareness

Communication

Adaptability

Willing to learn

Job description

Job Description

As a Visual Merchandiser, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand’s vision to life—elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance.

Key Responsibilities:

• Delivering an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment


• Interpreting sales data and customer insights to inform and execute the store’s visual direction


• Designing and installing impactful window displays that reflect seasonal trends and brand identity


• Styling mannequins and creating outfit combinations that inspire and influence customer purchasing decisions


• Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation


• Supporting the sales team in daily store operations and contributing to a seamless customer experience


• Setting and maintaining high visual merchandising standards, while training and mentoring team members to uphold consistency


• Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey

Qualifications

• Customer-Centric Mindset: Understanding of how to elevate in-store experiences through impactful visual storytelling and exceptional customer service.


• Visual Merchandising Standards: Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in-store presentation to enhance commercial impact.


• Fashion Knowledge: Strong understanding of current fashion trends, silhouettes, and seasonal styling, with a passion for translating them into compelling visual displays.


• Commercial Awareness: Some experience in using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance.


• Communication You have a genuine interest in people, communicate clearly, and actively listen to understand their perspectives and needs.


• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.


• Eager to learn: Open to continuous learning and actively seeks opportunities for personal and professional growth.

Additional Information

This is afull-time position with a contract of 39 hours a week based in our & Other Stories, Oxford City store.

• We offer all our employees attractive benefits with extensive development opportunities around the globe.


• All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online.


• All our employees are included in our H&M Incentive Program – HIP.

You can read more about our H&M Incentive Program here .

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.