Visual Merchandiser

H&M; Oxford; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

25% staff discount

HIP incentive program

Job summary

H&M in Oxford is seeking a Visual Merchandiser to shape the in-store journey with on-brand visuals and commercial flair. You will translate trends into window displays and mannequin styling, guiding shoppers from entry to purchase.

The role emphasizes data-informed decisions, collaboration with sales, and maintaining cohesive presentation across the shop floor while mentoring junior staff.

Qualifications

• Deliver exceptional customer experience through styling and store presentation.
• Interpret sales data and customer insights to guide visual direction.
• Design and install window displays reflecting seasonal trends and brand identity.
• Style mannequins and outfits to inspire purchasing decisions.
• Merchandise the shop floor in line with brand guidelines for cohesion.
• Support the sales team in daily store operations.
• Maintain high visual merchandising standards and mentor colleagues.
• Act as a brand ambassador to create a memorable customer journey.

Responsibilities

• Deliver an excellent customer experience with styling expertise and product knowledge.
• Interpret sales data to inform the store’s visual strategy and displays.
• Create and install impactful window displays aligned with seasonal trends.
• Style mannequins and outfits to motivate customer purchases.
• Merchandise the floor to reflect brand guidelines and ensure cohesion.
• Assist sales team in daily operations and smooth customer flow.
• Maintain high VM standards and mentor team members on presentation.
• Represent the brand ambassador and contribute to a memorable journey.

Skills

Customer experience

Styling advice

Visual storytelling

Brand standards

Communication

Adaptability

Team mentorship

Sales data analysis

Job description

As a Visual Merchandiser, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand's vision to life-elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance.,

• Delivering an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment
• Interpreting sales data and customer insights to inform and execute the store's visual direction
• Designing and installing impactful window displays that reflect seasonal trends and brand identity
• Styling mannequins and creating outfit combinations that inspire and influence customer purchasing decisions
• Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation
• Supporting the sales team in daily store operations and contributing to a seamless customer experience
• Setting and maintaining high visual merchandising standards, while training and mentoring team members to uphold consistency
• Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey
  Customer-Centric Mindset: Understanding of how to elevate in-store experiences through impactful visual storytelling and exceptional customer service.
• Visual Merchandising Standards: Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in-store presentation to enhance commercial impact.
• Fashion Knowledge: Strong understanding of current fashion trends, silhouettes, and seasonal styling, with a passion for translating them into compelling visual displays.
• Commercial Awareness: Some experience in using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance.
• Communication You have a genuine interest in people, communicate clearly, and actively listen to understand their perspectives and needs.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Eager to learn: Open to continuous learning and actively seeks opportunities for personal and professional growth.
• Comfortable working varied hours, including evenings, weekends, and holidays.
  Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear - all equally important for the whole look., At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
  We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.