Visual Merchandiser, Oxford City

& OTHERSTORIES; Oxford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Staff discount 25%

HIP incentive program

Global development opportunities

Job summary

& OTHER STORIES is seeking a Visual Merchandiser for our Oxford City store to elevate the in-store journey with brand-aligned window displays, mannequin styling and cohesive product presentation that supports commercial goals.

You will translate seasonal trends into visual stories, analyse basic sales insights, and train staff to uphold high visual standards. This full-time role requires flexibility to work evenings, weekends and holidays in a global fashion team.

Qualifications

• Customer-Centric mindset for elevating in-store experiences
• Skilled in executing brand visual guidelines and displays
• Strong understanding of current fashion trends and styling
• Commercial awareness using KPIs and sales data to inform decisions
• Clear communication and active listening to understand customer needs
• Flexible and adaptable to changing priorities and schedules
• Eager to learn and grow professionally
• Comfortable working evenings, weekends and holidays

Responsibilities

• Deliver an excellent customer experience through styling advice and a visually compelling store environment
• Interpret sales data and customer insights to inform the store's visual direction
• Design and install impactful window displays reflecting seasonal trends and brand identity
• Style mannequins and create outfits to inspire purchases
• Merchandise the shop floor in line with brand guidelines for a cohesive presentation
• Support the sales team in daily store operations and customer experience
• Set and maintain high visual merchandising standards and train team members
• Act as a brand ambassador contributing to a memorable customer journey

Skills

Visual storytelling

Window displays

Mannequin styling

In-store presentation

Sales data interpretation

Customer service

Communication

Adaptability

Training others

Brand ambassador

Job description

Company Description

Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear - all equally important for the whole look.

Job Description

As a Visual Merchandiser, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand's vision to life-elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance.

Key Responsibilities

• Delivering an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment
• Interpreting sales data and customer insights to inform and execute the store's visual direction
• Designing and installing impactful window displays that reflect seasonal trends and brand identity
• Styling mannequins and creating outfit combinations that inspire and influence customer purchasing decisions
• Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation
• Supporting the sales team in daily store operations and contributing to a seamless customer experience
• Setting and maintaining high visual merchandising standards, while training and mentoring team members to uphold consistency
• Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey

Additional Information

This is a full-time position with a contract of 39 hours a week based in our & Other Stories, Oxford City store.

Benefits

• We offer all our employees attractive benefits with extensive development opportunities around the globe.
• All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online.
• In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP.
• You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Qualifications

• Customer-Centric Mindset: Understanding of how to elevate in-store experiences through impactful visual storytelling and exceptional customer service.
• Visual Merchandising Standards: Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in-store presentation to enhance commercial impact.
• Fashion Knowledge: Strong understanding of current fashion trends, silhouettes, and seasonal styling, with a passion for translating them into compelling visual displays.
• Commercial Awareness: Some experience in using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance.
• Communication You have a genuine interest in people, communicate clearly, and actively listen to understand their perspectives and needs.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Eager to learn: Open to continuous learning and actively seeks opportunities for personal and professional growth.
• Comfortable working varied hours, including evenings, weekends, and holidays.