Programming Assistant - Telford

National Trust; Dawley; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Pension up to 10%

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

The National Trust is seeking a Programming Assistant at Blists Hill, Shropshire, to assist in delivering and developing our Christmas programme. You will support day-to-day delivery of hands-on activities and help our storytellers and actors bring the site to life for visitors this festive season.

You’ll respond to visitor enquiries, help maintain high standards of presentation, and work with the Visitor Experience team to ensure a memorable day out.

Qualifications

• Good communication skills and ability to build relationships with a range of people.
• Team-oriented but capable of working independently.
• Flexible and adaptable approach to duties.
• Understanding the importance of great service.
• Keen to learn new things.
• Strong organisational skills and time management.

Responsibilities

• Create and deliver events and activities to bring the venue to life for visitors.
• Ensure high standards of presentation on site and clear, consistent communications with visitors.
• Support storytellers and actors with their work and day-to-day activities.
• Assist with visitor enquiries and general site operations as required.

Skills

Good communication

Team player

Adaptable

Service excellence

Keen to learn

Well organised

Job description

You'll assist in the delivery and development of a programme of activities and events. By doing so, you'll help to create an enjoyable experience for everyone that visits and help them understand more about our place., Reporting to the Senior Visitor Experience Officer, there will be opportunities for learning and development within Visitor Experience at the National Trust during this fixed-term role. As the Programming Assistant at Blists Hill, you'll play a key role in the effective delivery of our Christmas programme. You'll take on the role of day-to-day delivery of hands on activities and support our storytellers and actors with their work. You also support across the wider operation, proactively responding to the needs of the day, this could include; visitor enquiries, de-alarming sites, managing the carpark, cleaning up the occasional hot-chocolate spill, supporting staff and volunteer teams to provide a memorable and enjoyable visit. You'll deliver high standards at the site, from your interactions as well as presentation of all areas. You'll be a fountain of knowledge, from opening times to what's coming up next year, you'll be able to give visitors the information they need to enjoy their day out. What you'll be doing Working with the team you'll create and deliver events and activities that bring our place to life for our visitors all year round. Understanding how and why we engage our supporters is key. You'll help link everything we do back to our cause and the on-going work we do. You'll deliver high standards of presentation on site and ensure all our communications with our visitors around the property is clear and consistent. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

We'd love to hear from you if you have:

• good communication skills, building relationships with a wide range of people
• a team player, but can also work by yourself
• adaptable and have a flexible approach
• an understanding of the importance of great service
• keen to learn new things
• well organised and able to manage time well

Being part of our Visitor Experience team and wider property team, you'll join a community of people who want to bring to life Ironbridge and its stories, history, nature and wildlife with our supporters and visitors. Ironbridge Gorge is newly opened and this is a unique and exciting opportunity to join a team as we deliver our exciting programme for Christmas at Blists Hill.

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places