Visitor Experience Manager

LLOYD'S REGISTER INTERNATIONAL; West Bretton; On-site; GBP 35,000 - 50,000; Full time

Job summary

Lloyd's Register International invites applications for a Visitor Experience Manager to define and deliver a high-quality visitor experience across all touchpoints.

You will work with colleagues and the senior leadership team to ensure that every visitor meets customer service standards from booking through to departure, champion accessibility, and use data capture, surveys and observations to continually improve the journey.

Responsibilities

• Lead and collaborate with colleagues and the senior leadership team to ensure that all visitor touchpoints meet customer service standards from booking to departure.
• Champion accessibility and inclusivity, tailoring experiences to diverse visitor needs.
• Utilise data capture, surveys and observations to monitor the visitor journey and drive improvements.

Job description

Visitor Experience Manager

Job Description

We are looking for a Visitor Experience Manager who work with colleagues and the senior leadership team to define and deliver a high-quality visitor experience. Through visible leadership you will ensure that all elements of the visitor experience meet expected customer service standards from the moment a visitor books their visit through to the completion of their time with us. You will champion accessibility and be mindful that each visitor will have different expectations, needs and requirements from their visit. Using data capture, audience surveys and observations you will track and monitor the visitor journey and take steps where necessary to make improvements to ensure that standards are always met.