Visitor Experience Lead

LLOYD'S REGISTER INTERNATIONAL; West Bretton; On-site; GBP 35,000 - 50,000; Full time

Job summary

Lloyd's Register International invites applications for a Visitor Experience Manager to define and deliver a high-quality visitor experience across all touchpoints.

You will work with colleagues and the senior leadership team to ensure that every visitor meets customer service standards from booking through to departure, champion accessibility, and use data capture, surveys and observations to continually improve the journey.

Responsibilities

• Lead and collaborate with colleagues and the senior leadership team to ensure that all visitor touchpoints meet customer service standards from booking to departure.
• Champion accessibility and inclusivity, tailoring experiences to diverse visitor needs.
• Utilise data capture, surveys and observations to monitor the visitor journey and drive improvements.

Job description

Lloyd's Register International invites applications for a Visitor Experience Manager to define and deliver a high-quality visitor experience across all touchpoints.

You will work with colleagues and the senior leadership team to ensure that every visitor meets customer service standards from booking through to departure, champion accessibility, and use data capture, surveys and observations to continually improve the journey.