Visitor Experience Supervisor

LLOYD'S REGISTER INTERNATIONAL; Greater London; On-site; GBP 18,000 - 24,000; Part time

Job summary

Lloyd's Register International in the United Kingdom is recruiting Visitor Experience Supervisors to welcome visitors to the theatre with warmth and accuracy, delivering the highest standard of customer service at all times. You will support the theatre by sharing knowledge of activities and events, staying aligned with policies, and being trained to perform different duties across the theatre.

This role is the first point of contact for customer queries and complaints.

Responsibilities

• Welcome visitors to the theatre with warmth and accuracy, delivering the highest standard of customer service.
• Support the theatre by sharing knowledge of activities and events, ensuring smooth operation per policies.
• Act as the first escalation point for customer interactions, complaints or queries and respond accordingly.
• Be trained to perform different duties across the theatre and contribute to team operations.
• Occasionally assume Duty Manager responsibilities when required, supporting safe and effective theatre leadership.

Job description

We are now recruiting for Visitor Experience Supervisors who welcome visitors to the theatre in an individual and informed way whilst delivering the highest standard of customer service at all times.

You will support the theatre having knowledge of activities and events whilst ensuring a smooth operation in line with policies and procedures. You will be fully trained to perform different duties at various times across the theatre. This role is the first escalation point for any customer interactions, complaint or query.

We are looking for individuals who are passionate about delivering an excellent customer experience. We are particularly interested to hear from applicants who are available to work Friday, Saturday, and Sunday evenings.

On occasion, this role assume the responsibilities of a Duty Manager as and when required.

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