Visitor Experience Manager

JR United Kingdom; Preston; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading heritage location is seeking a Visitor Experience Manager in Preston, Lancashire. The successful candidate will manage the visitor experience team, ensuring high-quality service and memorable visitor interactions. With a focus on operational and people management, this role requires effective leadership and strong communication skills.

Qualifications

• At least three years of operational management experience, preferably in heritage or museum settings.
• Ability to motivate and lead teams, engage visitors, and improve operations.

Responsibilities

• Oversee visitor experience and support Assistant Visitor Manager.
• Line manage AVEM, recruit and train teams, conduct visitor care training.

Skills

Operational Management

People Management

Visitor Engagement

Training and Development

Communication

Job description

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Visitor Experience Manager, Preston, Lancashire

Client:

Location:

Preston, Lancashire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

A leading heritage location is looking for a dedicated Visitor Experience Manager to be based in Waddesdon, Aylesbury.

In this exciting and dynamic role, you will lead and inspire the visitor experience team to deliver exceptional service and create memorable experiences. Your key responsibilities include:

• Operational Management: Oversee visitor experience, support Assistant Visitor Manager (AVEM), develop staffing plans, resolve visitor feedback, implement best practices, manage tours and resources, lead guides and volunteers, develop engagement programmes, and tailor tours.
• People Management: Line manage AVEM, lead, motivate, and coach staff and volunteers, recruit and train teams, conduct visitor care training, and enhance volunteering programs.

Our ideal candidate has at least three years of operational management experience, preferably in heritage or museum settings. You should be able to motivate and lead teams, engage visitors, communicate effectively, and proactively improve operations and accessibility, ensuring high-quality service.