Visitor Experience Manager

JR United Kingdom; Warrington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading heritage location is seeking a Visitor Experience Manager to oversee and inspire the visitor experience team in Warrington. The candidate should have significant operational management experience, strong leadership skills, and a passion for enhancing visitor engagement through exceptional service.

Qualifications

• At least three years of operational management experience.
• Experience in a heritage or museum setting preferred.
• Ability to motivate and lead teams effectively.

Responsibilities

• Oversee visitor experience and ensure high-quality service.
• Line manage Assistant Visitor Manager and support their development.
• Develop staffing plans aligned with budget and needs.

Skills

Operational Management

Team Leadership

Communication

Visitor Engagement

Job description

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Visitor Experience Manager, Warrington, Cheshire

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Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

A leading heritage location is looking for a dedicated Visitor Experience Manager to be based in Waddesdon, Aylesbury.

In this role, you will lead and inspire the visitor experience team to deliver exceptional service and create memorable experiences. Your key responsibilities include:

Operational Management:

• Oversee visitor experience and ensure high-quality service.
• Support Assistant Visitor Manager (AVEM) with presentation standards and operational compliance.
• Develop staffing plans aligned with budget and needs.
• Resolve visitor feedback and complaints efficiently.
• Implement best practices and industry benchmarks.
• Manage daily delivery of tours and walks, ensuring quality.
• Coordinate resources and spaces across teams.
• Lead and support guides and volunteers.
• Develop accessible and revenue-generating engagement programmes.
• Tailor tours to visitor and group preferences.

People Management:

• Line manage AVEM and support their development.
• Lead, motivate, and coach staff and volunteers.
• Recruit and train teams to engage with the house and its history.
• Conduct visitor care training and provide ongoing development.
• Enhance the volunteering programme.

Our ideal candidate has at least three years of operational management experience, preferably within a heritage or museum setting. You know how to motivate and lead teams to deliver exceptional service, and you excel in engaging with visitors to create inspiring experiences. Your excellent communication skills enable you to manage both staff and volunteers effectively, ensuring high standards of visitor care. You are proactive, with a keen eye for operational improvements and accessibility, ensuring a seamless, high-quality service.