Visitor Experience Host — Events & Accessibility

Factory International; Manchester; On-site; GBP 18,000 - 21,000; Full time

Job summary

Factory International and Aviva Studios in Manchester invite applications for a Visitor Team Host. The role supports Mall events across Music, Theatre, Performance and Visual Arts, delivering welcoming service and helping audiences enjoy experiences at Aviva Studios and beyond.

You will assist with ushering, stewarding, cloakroom, ticket checks, and cash handling, while ensuring accessibility and safety. Flexibility for evenings and weekends is essential.

Qualifications

• Empathetic and generous approach to communication.
• Ability to work with a wide variety of audiences and events.
• Positive and proactive, with a desire to learn and develop new skills.
• Ability to work under pressure at busy events and in a team environment.
• Flexible across evenings and weekends.
• Commitment to championing representation and inclusion.

Responsibilities

• Provide outstanding customer care to all visitors including a generous and attentive welcome, identifying and responding to differing customer needs.
• Support and facilitate the day-to-day operations of the venue – Ushering, Stewarding, Cloakroom, Invigilation, Ticket-checking and scanning, Crowd and queue management, cash handling.
• Operate accessibility provisions and ensure an inclusive experience for all visitors.
• Respond to incidents and health & safety escalation calmly and assertively.
• Assist in preparing and presenting spaces for events and help visitors, staff and artists to enjoy and be creative.
• Work with the Visitor Safety/Security Team to monitor safety and report concerns.
• Champion equality, diversity and inclusion in all duties.

Skills

Empathetic communication

Customer-focused

Teamwork

Flexibility

Availability evenings/weekends

Job description

Factory International and Aviva Studios in Manchester invite applications for a Visitor Team Host. The role supports Mall events across Music, Theatre, Performance and Visual Arts, delivering welcoming service and helping audiences enjoy experiences at Aviva Studios and beyond.

You will assist with ushering, stewarding, cloakroom, ticket checks, and cash handling, while ensuring accessibility and safety. Flexibility for evenings and weekends is essential.