Visitor Experience Duty Manager, Lakeland Arts

Cumbria Museum Consortium; Windermere; Hybrid; GBP 19,000 - 26,000; Part time

Job summary

Lakeland Arts is hiring a Visitor Experience Duty Manager to oversee daily operations across its venues, leading visitor experience teams and upholding safety and presentation standards. The role focuses on delivering exceptional customer service and coordinating health, safety and maintenance tasks on site.

Based primarily at Windermere Jetty Museum, with potential to cover other Lakeland Arts sites for rota flexibility, this part-time role reports to the Visitor Experience Manager and requires

Qualifications

• Oversee daily operations at Lakeland Arts venues.
• Lead front-of-house teams to maintain high customer service standards.
• Support health, safety, and maintenance matters on site.

Responsibilities

• Act as on-site Duty Manager, ensuring safe and well-presented venues.
• Coordinate visitor experience, security, and presentation across sites.
• Provide a warm welcome and smooth end-to-visit experience for guests.

Job description

Visitor Experience Duty Manager, Lakeland Arts - Cumbria Museum Consortium

• Visitor Experience Duty Manager, Lakeland Arts

Job Title:Visitor Experience Duty Manager

Hours:15 hours, 2 days per week predominately Friday and Saturday with flexibility to cover holiday and occasional evenings

Location:Lakeland Arts (Windermere Jetty Museum, Abbot Hall and Blackwell, Lakeland Museum– currently closed. With Windermere Jetty Museum as a home site)

Reports to:Visitor Experience Manager

Purpose

This roleis responsible foroverseeing the daily operations of Lakeland Arts venues as a key member of the Visitor Experience team. Responsibilities include ensuring the safe and successful running of our unique cultural venues and leading visitor experience teams tomaintainhigh standardsthroughout – from a warm welcome to a fond farewell, and everything in between.

Acting independently as the on-site Duty Manager, the role oversees all front-of-house operations and is integral to maintaining a safe and well-presented working environment. This includes upholding the highest standards of customer service and presentation, as well as supporting teams with health, safety, security, and maintenance-related matters. This role will be based predominately at Windermere Jetty Museum with potential to eventually cover other sites for rota flexibility.

You can see a more detailed breakdown of the key responsibilities for this role in the below job description.