Visitor Experience Duty Manager Lakeland Arts

Lakeland Arts; Windermere; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Lakeland Arts is seeking a Visitor Experience Duty Manager to oversee the daily operations across its venues, including Windermere Jetty Museum, Abbot Hall, and Blackwell. The role emphasises front-of-house leadership, safety, and delivering a consistently high standard of guest service.

You will work 37.5 hours per week across Tuesday to Saturday with occasional evenings and holiday cover, reporting to the Visitor Experience Manager.

Responsibilities

• Oversee daily operations of Lakeland Arts venues as part of the Visitor Experience team
• Lead front-of-house teams to maintain high standards of customer service and presentation
• Support health, safety, security and maintenance matters across sites
• Manage on-site duty coverage across all three venues with Windermere Jetty Museum as home site

Job description

Job Title: Visitor Experience Duty Manager

Salary: £26,653 per annum FTE

Hours: 37.5 hours, 5 days per week, predominately Tuesday to Saturday with flexibility required for holiday cover and occasional evenings

Location: Lakeland Arts (Windermere Jetty Museum, Abbot Hall and Blackwell, Lakeland Museum– currently closed. With Windermere Jetty Museum as a home site)

Reports to: Visitor Experience Manager

Term: Full time, permanent

Purpose

This roleis responsible foroverseeing the daily operations of Lakeland Arts venues as a key member of the Visitor Experience team. Responsibilities include ensuring the safe and successful running of our unique cultural venues and leading visitor experience teams tomaintainhigh standardsthroughout – from a warm welcome to a fond farewell, and everything in between.

Acting independently as the on-site Duty Manager, the role oversees all front-of-house operations and is integral to maintaining a safe and well-presented working environment. This includes upholding the highest standards of customer service and presentation, as well as supporting teams with health, safety, security, and maintenance-related matters. This role will be based across all three sites with Windermere Jetty Museum as a home site spending more than 50% of time there.

You can see a more detailed breakdown of the key responsibilities for this role in the below job description.

Closing date: midnight, 22 September 2026

Interview Date: 28 September 2026

Read the full job description here