Onsite Visitor Experience Duty Manager

Lakeland Arts; Windermere; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Lakeland Arts is seeking a Visitor Experience Duty Manager to oversee the daily operations across its venues, including Windermere Jetty Museum, Abbot Hall, and Blackwell. The role emphasises front-of-house leadership, safety, and delivering a consistently high standard of guest service.

You will work 37.5 hours per week across Tuesday to Saturday with occasional evenings and holiday cover, reporting to the Visitor Experience Manager.

Responsibilities

• Oversee daily operations of Lakeland Arts venues as part of the Visitor Experience team
• Lead front-of-house teams to maintain high standards of customer service and presentation
• Support health, safety, security and maintenance matters across sites
• Manage on-site duty coverage across all three venues with Windermere Jetty Museum as home site

Job description

Lakeland Arts is seeking a Visitor Experience Duty Manager to oversee the daily operations across its venues, including Windermere Jetty Museum, Abbot Hall, and Blackwell. The role emphasises front-of-house leadership, safety, and delivering a consistently high standard of guest service.

You will work 37.5 hours per week across Tuesday to Saturday with occasional evenings and holiday cover, reporting to the Visitor Experience Manager.