Visitor Experience & Community Programs Lead

National Trust; Conwy; On-site; GBP 42,000 - 54,000; Full time

Job summary

National Trust in Wales is seeking a Visitor Experience Manager to shape and deliver engaging experiences across Bodnant Garden, Ty Aberconwy and Conwy Suspension Bridge. You will lead creative programming, events and partnerships to attract new audiences and encourage return visits.

Based at Bodnant Garden, you will manage a small team and work with volunteers, communities and partners to bring stories of nature, beauty and history to life, while ensuring accessible, high-quality visitor

Qualifications

• Background in planning and delivering visitor experiences, events or programmes within a customer-facing heritage, tourism, cultural or community setting.

Responsibilities

• Shape and deliver the visitor experience across the Conwy portfolio, using creative programming and audience insight.
• Lead and develop a small team and collaborate with volunteers to implement plans.
• Build partnerships with communities and organisations to deliver shared activities.

Job description

National Trust in Wales is seeking a Visitor Experience Manager to shape and deliver engaging experiences across Bodnant Garden, Ty Aberconwy and Conwy Suspension Bridge. You will lead creative programming, events and partnerships to attract new audiences and encourage return visits.

Based at Bodnant Garden, you will manage a small team and work with volunteers, communities and partners to bring stories of nature, beauty and history to life, while ensuring accessible, high-quality visitor