Visitor Experience Assistant

The Talent Edit Group; Greater London; On-site; GBP 18,000 - 25,000; Part time

Job summary

British Museum is recruiting for a Visitor Experience and Welcome Team member in London. This casual role supports a high-profile exhibition, greeting visitors, guiding them to exhibitions and memberships, and helping manage queues and safety procedures.

You will work in a fast-paced environment, with varied shifts across days, evenings and weekends. A current DBS within five years is essential, and a second language or box office experience is a plus.

Qualifications

• Experience in a tourist venue or customer-facing role.
• Willingness to work varied shifts across weekdays, weekends and evenings.
• A DBS certificate issued within the last five years is essential.
• A second language or ticketing/box office experience would be advantageous.

Responsibilities

• Welcome visitors and help them find their bearings.
• Guide guests to exhibitions, events and Museum Memberships.
• Keep queues moving and manage crowds, especially at peak times.
• Carry out security and health and safety checks and file reports.

Job description

£15.22 per hour | London | National Museum

The Brief

The Bayeux Tapestry Exhibition at the British Museum is one of the most talked-about cultural moments in London, and the Visitor Experience and Welcome Team is what makes it run smoothly for every visitor who walks through the door. This is a casual role until July 2027. No two weeks will look quite the same, but the constant is a fast-paced, high-profile environment where your ability to read a room and make a stranger feel welcome matters more than anything else on paper.

Your New Role

• Welcome visitors from all over the world and help them get their bearings
• Guide people towards special exhibitions, events and Museum Membership
• Keep queues moving and crowds managed, especially at peak times
• Carry out security and health and safety checks, and file the reports that follow
• Support emergency evacuation procedures when needed
• Resolve visitor issues on the spot, escalating where necessary
• Work alongside Learning, Security and Café teams to keep the day running
• Help open and close the Museum

Your Talents

You’ve worked in a tourist venue or customer-facing role before, and you know that a good welcome sets the tone for everything that follows. You’re comfortable in a fast-paced environment, calm under pressure, and flexible enough to work varied shifts across weekdays, weekends and evenings. A physical DBS certificate issued within the last five years is essential. A second language or previous ticketing and box office experience would be an advantage.

Why Apply

This is a chance to work inside one of the world’s greatest museums during a landmark exhibition, gaining visitor experience skills that carry weight anywhere in the sector. The variety of shifts suits anyone building flexible work around other commitments, and the exposure to Learning, Security and Café teams gives a genuine view of how a major cultural institution operates behind the scenes.

Due to the high volume of applications, we are unable to respond to every candidate. We will only contact those shortlisted for an interview. We are not able to provide feedback to unsuccessful candidates.