Museum Visitor Experience

Adecco; West End; On-site; GBP 19,000 - 22,000; Full time

Job summary

Peak Period Recruitment is seeking enthusiastic, outgoing staff to join a world-famous Museum in South Kensington for a temporary Front of House Visitor Experience role. You must be available for assessment days on 12 Oct 2026 and paid induction training from 13–16 Oct, plus weekends during the holiday period.

The role is paid at £14.80 per hour and may involve outdoor duties and cloakroom support. Induction covers training across the museum site; protective clothing provided for all-weather

Qualifications

• Customer service experience required
• Excellent interpersonal skills and commercial awareness
• Front of House experience desirable

Responsibilities

• Actively seek out and assist visitors, providing excellent customer service to enhance the visitor journey
• Inspire visitors by sharing knowledge of the public programme, services and products
• Achieve individual and team performance objectives and conversion targets
• Promote and engage visitors in commercial opportunities
• Promote exhibitions/events and Gift Aid; assist with cloakroom, stock movement and barrier management; work outdoors in all weathers

Skills

Customer service

Interpersonal skills

Commercial awareness

Front of house

Job description

Peak Period Recruitment

Our client, a world-famous Museum based in South Kensington, requires enthusiastic, outgoing, and professional staff with excellent interpersonal skills and commercial awareness to work within their Front of House Visitor Experience Teams.

This is a temporary position to assist with the upcoming school holidays until the 1st November 2026

Staff should be available for all the assessment and induction days,

Please note we will be holding an assessment at the Museum on Monday 12th October 2026. Selected applicants will then be required to attend paid training from Tuesday 13th, Wednesday 14th, Thursday 15th and Friday 16th October. You must be available for the entirety of all these days to complete induction for the role.

You will need to be available for weekends of this entire period and have very good availability on the week days.

This position is paid at £14.80per hour.

Responsibilities and skills required include:

• To actively seek out and assist visitors, providing excellent customer service to enhance all aspects of the visitor journey.


• To inspire visitors' interest by sharing knowledge and information, and advocating all aspects of the public programme, offer, services and products.


• To achieve set individual and team performance objectives and conversion targets.


• To actively promote and engage visitors in commercial opportunities where applicable.


• To promote the programme of special exhibitions and events, including the Gift Aid scheme to encourage additional ticket donations and meet conversion rates. Please note that this role involves working in a busy environment, including manual handling responsibilities such as staffing a cloakroom, stock movement, and moving of barriers. Successful candidates can expect to work outside in all weathers (protective clothing will be provided) and be standing and/or moving around the Museum site for most of the day.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website