Visitor Experience Assistant (Power Up)

National Museums; Manchester; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

27 days annual leave

Healthcare cash plan

Wellbeing support

Job summary

National Museums in Manchester is seeking a Visitor Experience Assistant to support the Power UP gallery, a vibrant, interactive gaming space that brings five decades of entertainment to life. You will greet visitors, answer questions, and help create an enjoyable, safe and inspiring visit.

The role requires weekend availability during non-holiday periods, with more hours (full-time) needed during school holidays.

Qualifications

• Experience in delivering excellent customer service.
• Ability to engage with a diverse range of visitors.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome visitors and provide information about Power UP.
• Respond to enquiries and guide visitors to exhibits and facilities.
• Monitor visitor safety and crowd flow in the gallery.
• Promote museum activities and keep the space welcoming during busy periods.

Skills

Customer service

Visitor engagement

Communication

Reliability

Teamwork

Job description

Do you engaging with people to create memorable experiences? Could you enjoy working in animmersive arcade/gaming lounge environment?

About us

Our Visitor Experience department is an integral in providing the highest standards of customer service to maximise the enjoyment of our visitors and audiences.

The Power UP gallery is an interactive gaming experience where visitor can play the best video games from the past five decades and try out over a hundred different consoles. There's something for everyone, from Pong to Pacman, Sonic to Street Fighter and Mario to Minecraft, plus a selection of games created in Manchester.

We are looking for Visitor Experience Assistant to interact with and support our visitors in this exhibition space. This will be a fixed term contract until 25th April 2027, working 14 hours during non-holiday periods, and increasing to full time (35 hours) during holiday periods.

About the role

As a Visitor Experience Assistant, you will be supporting our exhibition Power UP which is an interactive gaming experience that allows visitors to engage with over five decades of entertainment systems, across more than 100 different consoles. You will be a point of contact for our visitors and encourage a welcoming, whilst ensuring a safe and inspiring visit with us.

You will be one of the first faces our guests see when they enter the exhibition, providing a warm welcome and be happy to respond professionally to visitor enquiries. We find that colleagues get the most from their time at the Museum when they are the most engaged versions of themselves - we pride ourselves to be a vibrant work environment welcoming and attracting a diverse range of people.

About you

We are interested to hear from candidate who are keen to facilitate an environment where our visitors feel welcome, inspired and comfortable. You'll have the ability to actively approach, and engage with visitors to understand their needs, or to promote Museum activities.

With a great approach to customer service, you are an enthusiastic team player with the ability to absorb information and communicate this in an engaging way. You will have the confidence to speak to and support a diverse range of people, and are comfortable working during busy Museum periods, remaining focused and taking initiative.

Please note - we are looking for candidates who can work every weekend during non-holiday periods, with more hours available (full time) to cover holiday periods.

What we offer

Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.

• Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
• Career growth. We offer enhanced support with personal and professional development.
• Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
• Healthcare cash plan. Digital health tools, gym discounts and cashback towards your everyday healthcare costs.
• Wellbeing. All our colleagues can access an employee assistance programme and other wellbeing support.
• Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.
• Enhanced contributory pension. To support you in saving for the future.
• Interest-free loans. When you need a little extra cash for life events or home improvements.
• Great discounts. Free entry to exhibitions, discounts in our shops and cafes, and access to other museums in the NMDC network.

Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.

National Museum Directors' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN