Visitor Experience Assistant

People First; Glasgow; Hybrid; GBP 14,000 - 17,000; Part time

Job summary

Rangers Football Club is seeking a dedicated Visitor Experience Assistant to support the museum and gift shop at Edmiston House, Ibrox, Glasgow. This part-time role focuses on delivering exceptional visitor service, guiding tours, handling bookings and ensuring a high-quality experience for guests.

You will work with the Visitor Experience team to meet targets, learn Ibrox Tours content and develop product knowledge of the retail range while supporting day-to-day operations and events.

Qualifications

• Experience in customer service within a retail or heritage environment.
• Strong communication and interpersonal skills; confident engagement with visitors.
• Ability to handle enquiries and resolve issues calmly and professionally.

Responsibilities

• Deliver a professional and welcoming visitor experience in person, by telephone and by email.
• Engage with visitors on the museum floor and during tours to enhance enjoyment of the collection.
• Sell tickets, discuss events and handle enquiries from visitors.
• Support the gift shop operations, including till sales, replenishment and stock checks.
• Process museum tickets using the SeatGeek system and follow cash handling procedures.
• Maintain safety and cleanliness of the museum, shop and tours areas.

Skills

Customer service

Retail experience

Heritage environment

Excellent communication

Job description

Rangers Football Club, formed in 1872, is one of the world’s longest established and most successful clubs, having won 55 League titles, 34 Scottish Cups, 28 League Cups and the European Cup Winners’ Cup in 1972.

Few clubs can match Rangers for history, heritage, and tradition, and it resides in the top 10 strongest football brands according to the YouGov UK Brand Index.

Playing at the iconic 51,700 seat Ibrox Stadium and benefitting from a world-class 37-acre training facility, the club has been a leading light in Scottish, British and European football for decades.

The club benefits from a famously loyal support and the high volume of season ticket uptake means the club features in the top 19 average attendances in Europe. It is estimated that Rangers has a global fanbase of 4m, half of which are based in the UK.

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JOB TITLE: Visitor Experience Assistant

REPORTING LINE: General Manager

LOCATIONS: Edmiston House, Ibrox, Glasgow

CONTRACT: Part Time (16 hours per week)

THE ROLE

We are looking for an enthusiastic Visitor Experience Assistant to join our team at Edmiston House on a part time basis. You will play a key part in the smooth running of the Rangers Museum and gift shop, making sure every visitor enjoys excellent customer service and a consistently high quality experience.

As one of the first points of contact for our visitors, you will work closely with the Visitor Experience team and Edmiston House management to ensure our standards are always met. Museum tours, Ibrox Tours and customer service within the gift shop will form most of the role, alongside bookings, ticketing, customer queries and the day to day operations of the museum and shop.

You will build a deep understanding of Ibrox Tours and the museum content, develop strong product knowledge of our retail range, and work towards both personal and team sales targets.

KEY RESPONSIBILITIES

• Deliver a professional and welcoming visitor experience in person, by telephone and by email.
• Actively engage with visitors on the museum floor and during tours to maximise their enjoyment of the collection and the interactives.
• Respond effectively to enquiries, sell tickets and discuss upcoming events with visitors.
• Support the retail operations of the gift shop, including till sales, replenishing merchandise, product deliveries and intake, stock takes and reporting on the sales performance of merchandise.
• Process and distribute museum tickets using the SeatGeek ticketing system, following the necessary ticketing and cash handling procedures.
• Manage visitor numbers and work with the team to keep the museum, shop and tours safe and enjoyable.
• Maintain the museum to a high standard, including daily cleaning duties and security of the collection, and report any faults in a timely manner.
• Undertake set up requirements for events within the museum space.
• Provide a clear and concise handover to the next member of staff at each shift change.
• Provide on the job training to new starters and colleagues covering the role.
• Prioritise your workload to meet operational needs, providing prompt and accurate service with a keen eye for detail.
• Complete general administration tasks and reasonable ad hoc duties from other departments as required.
• Follow all company procedures and adhere to data protection requirements when handling personal information.

THE CANDIDATE

The candidate attributes include:

• Previous customer service experience within a retail or heritage environment.
• A demonstrable and exceptionally high level of customer service skills, with a real passion for delivering amazing experiences for our supporters.
• Exceptional communication skills, with the confidence to engage with visitors, customers and colleagues.
• Experience of handling challenging situations calmly and professionally, and seeing enquiries and complaints through to a positive resolution.
• A confident individual with good presence and an engaging personality, able to remain composed and patient in all situations.
• The ability to multi-task while managing an extremely varied workload.
• Excellent organisational skills and the ability to see tasks through to completion.
• A positive attitude, professionalism and a developed sense of discretion and confidentiality.
• A willingness to develop your skills and enhance your knowledge through required training.
• Flexibility to deliver above remit when required, and the ability to work flexible and unsocial hours including evenings, nights, weekends, bank holidays, Christmas Eve and New Year’s Eve.
• Eligibility to work in the UK.

LATEST CLOSING DATE: 4 October 2026

Please note, we may close vacancies early where we receive significant numbers of applications, so don’t delay!

EQUALITY & INCLUSION

At Rangers Football Club we are ambitious about diversity and inclusion. If you’ve got the right skills for the job, we want to hear from you. We encourage applications from the right candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital sta tus or pregnancy and maternity.

Rangers Football Club also welcomes applications from suitably qualified members of the armed forces family.

A copy of the club’s Diversity, Equity & Inclusion policy is available upon request.

GENERAL INFORMATION

The candidate must keep up to date with new methods and undertake any necessary internal or external training sessions in accordance with club Policies and Procedures.

Ibrox Stadium150 Edmiston DriveGlasgowG51 2XDUnited Kingdom