Visitor Attractions Commercial Lead
City Football Group
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Benefits offered by this job
Job summary
Manchester City is seeking a Visitor Attractions Commercial Operations Manager to lead the commercial performance of its visitor offerings at the Etihad Stadium in Manchester. You will drive secondary-spend initiatives, manage supplier relationships and oversee the souvenir photography operation to deliver measurable revenue and an exceptional visitor experience.
You will own secondary-spend delivery across souvenir photography, guidebooks and vending, developing plans against targets and
Qualifications
- Experience in commercial operations, retail, visitor attractions or another customer-focused sales environment.
- Experience leading and supporting a team to deliver sales and customer-service outcomes.
- Direct experience of sales, upselling, customer conversion and secondary-spend activity.
- Ability to contribute commercial insight to product development and improve customer-facing propositions.
- Experience managing budgets, P&L performance or commercial targets, with confidence using numerical and sales data to identify opportunities.
Responsibilities
- Lead the commercial performance of Manchester City's Visitor Attractions.
- Shape secondary-spend activity and improve customer propositions across the Medlock Square destination.
- Own delivery of secondary-spend performance for souvenir photography, guidebooks and vending.
- Develop practical plans against targets, monitor sales, conversion and spend per visitor.
- Identify opportunities using customer and operational insight to improve commercial return.
Skills
Job description
Manchester City is seeking a Visitor Attractions Commercial Operations Manager to lead the commercial performance of its visitor offerings at the Etihad Stadium in Manchester. You will drive secondary-spend initiatives, manage supplier relationships and oversee the souvenir photography operation to deliver measurable revenue and an exceptional visitor experience.
You will own secondary-spend delivery across souvenir photography, guidebooks and vending, developing plans against targets and
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